Operations Specialist, Education Standardized Patient Program

Provides operational support to Mayo Clinic departments. Applies operational expertise to assist in implementing management strategies that attain institutional and department goals. Provides an operational perspective for program decisions. Participates in financial budgeting and monitoring of department resources. Communicates ideas coaches and mentors and facilitates employment and performance management of department personnel. Implements policies that comply with regulatory and accreditation standards and are consistent with other Mayo policies. Maintains an understanding of education regulations and accreditation requirements to assist Mayo and affiliate programs in gaining information for accreditation and remaining accredited. Provides follow-through to committees responsible for department activities and participates on other committees or task forces as assigned. May supervise staff. Facilitates the coordination of projects including financial analysis problem solving and team collaboration. Partners in the support of department projects policy implementation and serves as a resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues.

Standardized Patient Program: Supervises nearly 40 medical actors (supplemental staff) portraying patients in medical simulations Standardized Patients. Recruits trains schedules evaluates and supervises staff. Conducts casting of appropriate standardized patients for each simulation. Prepares standardized patients for role and scripting. Provides individualized coaching and conducts trainings on performance and feedback. Partners with faculty for effective scripting and integration of standardized patient staff into educational courses. Completes strategic and improvement projects for the Experiential Learning department.

The following applies to employees in the Mayo Clinic College of Medicine and Science Student Development Team. The Student Development Team provides holistic support to all learners. As a member of this Team there may be occasions in which one may encounter a learner in need of emotion support or under stress. All Team members are responsible for awareness of support resources for triaging learners in this situation.

A bachelors degree (masters degree preferred) with a minimum of two (2) years experience. Experience should be in higher education health care business IT finance accounting or project management. Knowledge of Windows software including databases and spreadsheets. Strong interpersonal verbal and written communication skills. Project Management or related certifications preferred.

Direct supervision experience strongly preferred. Experience with improvisation acting script writing or public speaking strongly preferred. Familiarity with medical terminology or experience in patient care preferred. Experience in education or teaching is a plus. Experience with Standardized Patient programs is a plus.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.