Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications :
Our most successful candidates will have:
- A Bachelors Degree (preferred)
- Three years operations and management experience; Process transformation experience required
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Excellent working knowledge of MS Office applications
Additional Information :
Internal Qualifications:
- Must have FY25 PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- Leadership experience in a Travel Program is an advantage
- willing to work onsite on any of our 3 sites Camsur Clark or Legaspi
Remote Work :
No
Employment Type :
Full-time
Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysi...
Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications :
Our most successful candidates will have:
- A Bachelors Degree (preferred)
- Three years operations and management experience; Process transformation experience required
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Excellent working knowledge of MS Office applications
Additional Information :
Internal Qualifications:
- Must have FY25 PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- Leadership experience in a Travel Program is an advantage
- willing to work onsite on any of our 3 sites Camsur Clark or Legaspi
Remote Work :
No
Employment Type :
Full-time
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