Seasonal Customer Support Specialist II (Online Greeting Card)

Role Details

Type of Support:Omnichannel
Contract Duration:Temporary (90 Days)
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location:Hybrid Metro Manila
Expected start date:December 4 2025

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were seeking an exceptional Customer Support Specialist II to join our global mission of humanity forward by providing educational content focused on personal growth health and entrepreneurship. We dont just solve problemswe turn customers into raving fans. Youll be the embodiment of our Code of Awesomeness delivering support that sparks personal transformation across our Quest platform which serves millions of learners from over 100 countries. Were looking for someone who approaches every interaction with compassion gratitude and a genuine desire to elevate human consciousnessone customer at a time. Youll need to thrive in our omnichannel environment guiding members through their learning journeys via WhatsApp iMessage live chat email and social media with warmth clarity and patience. If you believe happiness is the new productivity that work should inspire you to jump out of bed each morning and that every customer deserves to feel extraordinarythis role is calling your name.

What Youll Do:

• Provideexceptional customer service by phone email and other assigned channels
• Manage the call email and other channel volumes by responding to inquiries and resolving problems
• Contribute to meeting and exceeding individual and team goals and objectives
• Place new and replacement phone orders for customers by phone
• Provide accurate information about products and services order details company information sales and promotions etc.
• Collaborate with the teams Team Lead and Team Manager to ensure escalated issues are resolved quickly and professionally
• Maintain a level of flexibility in your schedule to meet peak periods
• Open to Overtime if business needs require
• Meet all minimum Happiness associate key performance metrics and requirements including but not limited to Quality Assurance productivity Customer Satisfaction Surveys
• Strive to maintain perfect attendance
• Set monthly goals and objectives to consistently meet and exceed partner program expectations
• Be open (and seek out) continued training as well as new projects/tasks

What We Expect From You:

• Exceptional written and verbal communication skills in English with the natural ability to be warm clear and empatheticwhether explaining complex technical steps or celebrating a members transformation
• Proven experience in customer support handling omnichannel inquiries across voice messaging apps (WhatsApp iMessage) live chat email and social media platforms
• A genuine passion for personal growth transformation and education
• Experience supporting digital products online learning platforms subscription services or eCommerceyou understand member lifecycles and the nuances of supporting a global community
• Cultural alignment with our Code of Awesomeness: You naturally embody values like compassion gratitude innovation and the drive to turn customers into raving fans
• Comfort navigating ambiguity with grace troubleshooting across platforms and adapting your communication style for diverse global audiences
• Familiarity with modern support tools (Zendesk Intercom Freshdesk or similar) and messaging platforms with the agility to learn new technologies quickly
• A customer-first mindset combined with strong prioritization skills attention to detail and the ability to stay calm and solution-oriented during high-volume periods
• Genuine accountability and ownershipyou dont just meet expectations you exceed them because youre intrinsically motivated to do extraordinary work
• Openness to feedback continuous learning and collaboration with a globally diverse team that celebrates different perspectives and backgrounds
• Willingness to be flexible with your schedule to support our global community across different time zones when needed

What You Will Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.