Coordinador de Balam (E-Balam)
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Job Location:
Quintana Roo - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Main Duties:
- In charge of creating a guest experience prior their stay adjusted to guests needs
- Be knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
- Maintain a network of service providers for efficient conduct in coordinating guest requirements.
- Ensure availability of creating updated itineraries for guests sharing important information such as brochures of local attractions sister hotels restaurants city maps etc. which may be handed over to guests.
- Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel) shows recreation tours transport florists doctors dentists childcare and any other services that are not available at the hotel.
- Respond to queries positively.
- Develop guest preference records and guest history.
- Maintain absolute integrity and trustworthiness in the team.
- Promote and follow a safe work environment.
- Promote and lead a service-driven results-driven work environment.
- Follow departmental SOPs (Standard Operating Procedures) including all safety policies.
Qualifications :
Job Profile:
Ability to work under pressure
Decision-making skills
Analytical thinking
Service-oriented and responsible
Legal age (18 or older)
Schedule flexibility / availability to work varied shifts
Conversational English (preferred)
Qualifications
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English secondary language preferred.
- Minimum of 1 year previous experience in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
- Knowledge of Opera or Opera cloud Property Management System an asset.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
Additional Information :
Whats in it for you:
Employee Benefit Card offering discounted rates at Accor hotels worldwide
Learning programs through our Academies and training initiatives
Opportunity to develop your talent and grow within Accor Hotels with presence in over 100 countries
Ability to make a difference in the local community through our Corporate Social Responsibility activities
Be part of the opening of new concepts within the hotel
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
