Learning & Development
- Design and deliver engaging training programs workshops both in-person and online on topics such as customer service excellence leadership development technical skills and compliance training.
- Develop and implement comprehensive Learning and Development strategies programs and initiatives aligned with the hotels business objectives and employee development needs.
- Facilitate new hire on-boarding orientation and corporate training programs
- Develop training content and materials including presentations and job aids.
- Facilitate a world class onboarding experience for new employees including iterating the program and experience to smooth integration into the company culture
- Champion a positive learning culture that aligns with company values and service standards
- Create communicate and maintain a monthly training calendar
- Assist in the planning and scheduling of regional training programs workshops and focus groups.
- Evaluate the effectiveness of training programs through feedback assessments and performance metrics while making continuous improvements to training offerings to enhance learning outcomes.
- Generate training activities and attendance reports.
- Manage the implementation upkeep and execution of training checklists and follow up ensuring consistent high standards across all departments
- Provide ongoing support mentorship and upskilling of department trainers.
- Track and follow up with departments to ensure 100% completion of training checklists and plans
- Be active in monitoring the operations guest and external audit feedback and ensure operational presence to observe identify training needs validate training and program implementation effectiveness.
- Personally welcome all new hires be a trusted resource and ensure all new hire departmental orientations are effectively completed.
- Perform other duties as assigned
Recruitment
- Promote the company as an employer of choice enhancing our reputation in the marketplace in all interactions
- Provide professional friendly and engaging support to candidates and colleagues throughout the hiring process
- Organize and prepare all new starter packs for new colleagues
- Maintain candidate databases and recruitment tracking systems
- Maintain compliance with Fairmont policies procedures and employment legislation
- Manage and support candidates throughout the recruitment journey delivering an exceptional experience from first contact through onboarding
- Support and maintain compliance for Temporary Foreign Worker Programs work permits and immigration documentation
- Assist with Talent Acquisition attraction activities and strategies including liaising with hospitality partners and schools attend recruitment events and providing support with the employment contract process
- Maintain accurate records and follow departmental policies procedures and safety standards
- Perform other duties as assigned
Qualifications :
Your experience and skills include:
- Bachelors degree in Human Resources Hospitality Management Business Administration or related field (or equivalent experience) preferred
- Driven and energetic self-starter who thrives on a challenge
- Proven communication and facilitation skills
- Previous People & Culture experience in recruitment is a strong asset
- Previous operational hospitality & previous leadership experience is a strong asset
- Computer literacy and excellent skills with all Microsoft Window applications required
- Exceptional problem-solving abilities
- Exceptionally organized disciplined proactive and innovative
- Proven experience with creating and executing training and full-cycle recruitment processes
- Strong interpersonal and communication skills both verbal and written with the ability to build strong relationships with peers and stakeholders
Additional Information :
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Learning & DevelopmentDesign and deliver engaging training programs workshops both in-person and online on topics such as customer service excellence leadership development technical skills and compliance training.Develop and implement comprehensive Learning and Development strategies programs and i...
Learning & Development
- Design and deliver engaging training programs workshops both in-person and online on topics such as customer service excellence leadership development technical skills and compliance training.
- Develop and implement comprehensive Learning and Development strategies programs and initiatives aligned with the hotels business objectives and employee development needs.
- Facilitate new hire on-boarding orientation and corporate training programs
- Develop training content and materials including presentations and job aids.
- Facilitate a world class onboarding experience for new employees including iterating the program and experience to smooth integration into the company culture
- Champion a positive learning culture that aligns with company values and service standards
- Create communicate and maintain a monthly training calendar
- Assist in the planning and scheduling of regional training programs workshops and focus groups.
- Evaluate the effectiveness of training programs through feedback assessments and performance metrics while making continuous improvements to training offerings to enhance learning outcomes.
- Generate training activities and attendance reports.
- Manage the implementation upkeep and execution of training checklists and follow up ensuring consistent high standards across all departments
- Provide ongoing support mentorship and upskilling of department trainers.
- Track and follow up with departments to ensure 100% completion of training checklists and plans
- Be active in monitoring the operations guest and external audit feedback and ensure operational presence to observe identify training needs validate training and program implementation effectiveness.
- Personally welcome all new hires be a trusted resource and ensure all new hire departmental orientations are effectively completed.
- Perform other duties as assigned
Recruitment
- Promote the company as an employer of choice enhancing our reputation in the marketplace in all interactions
- Provide professional friendly and engaging support to candidates and colleagues throughout the hiring process
- Organize and prepare all new starter packs for new colleagues
- Maintain candidate databases and recruitment tracking systems
- Maintain compliance with Fairmont policies procedures and employment legislation
- Manage and support candidates throughout the recruitment journey delivering an exceptional experience from first contact through onboarding
- Support and maintain compliance for Temporary Foreign Worker Programs work permits and immigration documentation
- Assist with Talent Acquisition attraction activities and strategies including liaising with hospitality partners and schools attend recruitment events and providing support with the employment contract process
- Maintain accurate records and follow departmental policies procedures and safety standards
- Perform other duties as assigned
Qualifications :
Your experience and skills include:
- Bachelors degree in Human Resources Hospitality Management Business Administration or related field (or equivalent experience) preferred
- Driven and energetic self-starter who thrives on a challenge
- Proven communication and facilitation skills
- Previous People & Culture experience in recruitment is a strong asset
- Previous operational hospitality & previous leadership experience is a strong asset
- Computer literacy and excellent skills with all Microsoft Window applications required
- Exceptional problem-solving abilities
- Exceptionally organized disciplined proactive and innovative
- Proven experience with creating and executing training and full-cycle recruitment processes
- Strong interpersonal and communication skills both verbal and written with the ability to build strong relationships with peers and stakeholders
Additional Information :
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
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