Housekeeping Floor Manager Full Time (PLV)

GENERAL SUMMARY

The Housekeeping Floor Manager is responsible for supervision of team members working in the Housekeeping Department.

Essential Duties and Responsibilities

• Maintain high standards of customer service. Listen and respond to guest inquiries in a professional manner.
• Answer questions and offer assistance by providing accurate information on services relating to hotel casino and the city in a friendly and welcoming manner.
• Ensures guest complaints result in 100% guest satisfaction.
• Provide a clean environment in guestrooms.
• Demonstrates a pleasant and enthusiastic demeanor at all times.
• Report problems found in operation and any unsafe equipment or unusual situations requiring action.
• Report all maintenance discrepancies and situations in a timely manner and effectively follow through.
• Ensure all tower public areas are cleaned and well-maintained upholding hotel standards.
• Attend all training classes as directed by the company.
• Attend and participate in pre-shift department meetings.

Job Specifications

• Previous Housekeeping/Hotel supervisor experience preferred
• Ability to communicate effectively in English both verbal and written form in a professional manner
• Excellent time & project management skills
• Ability to bend stoop or kneel; climb ascend and descend stairs; maintain equilibrium
• Ability to stand and walk for the duration of a shift. Ability to reach specific objects at short distances in working areas
• Knowledge of chemicals and cleaning equipment
• Extensive computer knowledge i.e. Microsoft Outlook Teams Word Excel AS400/LMS
• Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills
• Performs other duties that may be assigned

Working Conditions

Fast paced environment multiple tasks to be handled under time constraints. Must be flexible and willing to work any shift. Must be able to lift up to 50lb and handle sensitive situations relating to staff and guest problems in a timely manner. Must be willing to work multiple properties.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.