Commercial Director

Position Overview

The Commercial Director for Hilton Kuwait Resorts will lead the commercial strategy to maximize total revenue and market share across all resort segments including Rooms F&B GC&E Leisure Spa and ancillary services. This role drives profitability supports brand positioning enhances customer focus and ensures commercial excellence across all channels. The position is also an integral partner in pre-opening refurbishment projects and long-term commercial planning.

Commercial Strategy & Revenue Growth

• Develop and execute a data-driven commercial strategy that delivers budgeted revenue targets across all streams.

• Optimize channel mix pricing strategies upselling and route-to-market plans to ensure maximum profitability.

• Lead weekly business reviews and long-term strategy meetings (current year 5-year outlook).

• Support Revenue Management & RMCC teams in forecasting demand analysis and pricing approvals.

• Leadership & Team Development

• Lead coach recruit and retain a high-performance commercial team across Sales Marketing PR Revenue and eCommerce.

• Drive a 4D leadership structure on property ensuring collaboration across all disciplines.

• Promote Hilton culture brand values and performance-driven KPIs.

Stakeholder & Owner Relations

• Act as a key business partner to the General Manager and primary contact for owners and stakeholders.

• Present commercial plans and results to VP Operations regional teams and investors.

• Build strong relationships across Hiltons matrix teams and leverage support functions.

Financial Management

• Drive top-line revenue while maintaining cost control and maximizing TGOP/EBITDA performance.

• Negotiate vendor contracts manage budgets and track ROI on key campaigns.

• Ensure all systems and tools (Hilton Commercial Focus OnQ FMS Delphi etc.) are utilized to full potential.

Marketing & Brand Positioning

• Lead integrated resort marketing and public relations strategies with area and brand support teams.

• Ensure brand compliance across visual identity digital presence partnerships and guest experience touchpoints.

• Monitor competitor activity and market trends to adapt strategy.

Pre-Opening & Project-Based Responsibilities (pre-opening phases)

• Oversee commercial readiness budgeting and positioning strategy.

• Coordinate with operations HR and training teams to ensure launch readiness.

• Build pre-opening sales plans events strategy and stakeholder communication updates.

• Maintain resilience in fast-paced phases while keeping guest focus as top priority.

Success candidates have the following qualifications:

• Relevant and proven experience in a commercial sales or revenue leadership role in hospitality/travel.

• Relevant and proven experience in budget management and strategic decision-making.

• Strong presentation and stakeholder management skills.

• Relevant and proven experience leading cross-functional teams in a matrixed environment.

• Fluent in English. Local market knowledge or Arabic language is an advantage.

• Ideally you have worked in a multi-complex or resort environment experience.

• Knowledge of Marketing Finance eCommerce and Brand Strategy.

What is it like working for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EOE/AA/Disabled/Veterans