Student Experience Coordinator (Rome, Italy)

In this position your responsibilities would include:

• Support orientation excursions and other events as needed with a special focus on custom programs planning delivery and post-delivery follow-up.
• Assist IFSA staff and faculty with planning and delivery of co- and extra-curricular activities.
• Assisting in preparing and presenting pre-arrival student webinars
• Coordinating program arrivals
• Assisting with welfare check ins
• Coordinating and supporting excursions co-curricular activities orientations and other events as needed
• Assisting in preparing and implementing program budgets
• Conducting appreciative advising meetings including learning plan consultations and regularly meet with students to assess their experiences and help resolve problems
• Monitoring students integration and well-being through regular communication and campus visits
• Supporting academic management of programmes including the course registration process
• Supporting the planning and delivery of custom programmes
• Contributing to emergency response and student incident management based on established protocol
• Being initial point of contact for general student inquiries
• Support IFSA staff and faculty ensuring completion of all program evaluations for feedback/continuous improvement planning.
• Preparing student and University partner-facing communications newsletters and social media posts
• Carrying out other duties assigned by Italy Programmes Director to assist with student services and program operations.
• Participating in other projects as assigned that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Requirements Work Experienceand Education

• Work experience in sectors such as higher education tourism event planning or hospitality preferred.
• Strong time management and planning skills with the ability to work independently to execute time-sensitive tasks and duties successfully.
• Sufficient professional proficiency in Italian and English to carry out all of the on-site duties of the position in both languages.

• Strong attention to detail in creating internal and external documents and in managing programme and administrative data
• Strong digital competencies including the ability to engage with multiple systems and our database platform Salesforce
• Ability to cultivate and model practices and behaviors that reflect IFSAs organizational commitments of inclusive excellence intercultural agility individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color students with mental and physical disabilities first-generation college students and LGBTQIA students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system higher education and student life in Italy a plus
• Experience using Salesforce Microsoft 365 applications WhatsApp Business Instagram and/or Xero preferred
• Undergraduate degree preferred
• The legal right to work in Italy physically reside in Rome

We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computerplacingphone/video calls updating systems and documents.
• Required to navigate and travel to and around IFSA site cities and for events excursions and site visits potentially outdoors in the heat or cold
• Occasional travel for weekend trips isrequired
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to attend occasional meetings outside of local business hours due to the global nature of our operation