Consultant – Dynamics 365 Technical Developer

Ready to build the future with AI

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If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

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Inviting applications for the role Consultant Dynamics 365 Technical Developer

We are seeking an experienced Dynamics 365 Technical Developer to provide L2/L3 support system administration and DevOps services for Microsoft Dynamics 365 Finance & Operations (F&O) and related components. The role requires a strong understanding of ERP technical architecture Azure DevOps pipelines system performance monitoring and environment management across DEV UAT and PROD instances.

This position involves working closely with functional consultants solution architects and client IT teams to ensure system stability performance optimization and continuous delivery within a managed services framework.

Technical Support (L2/L3)
Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams.
Diagnose and resolve issues in X code integrations data entities batch jobs and system performance.
Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
Manage and maintain integrations with external systems (via Data Management Framework Azure Logic Apps Power Automate APIs etc.).

2. System Administration & Environment Management

Coordinate with Microsoft for service requests and environment-related activities.
Monitor batch jobs alerts system performance metrics and database health.
Handle user access management security roles and audit compliance activities.

3. DevOps & Release Management
Design implement and maintain Azure DevOps CI/CD pipelines for build deploy and release automation.
Manage code branching merge and version control in Azure DevOps repositories.
Coordinate build validations and code deployments across multiple environments (DEV UAT PROD).
Ensure adherence to release governance quality gates and deployment documentation.

4. Continuous Improvement & Optimization
Work on performance tuning code refactoring and data cleanup activities.
Collaborate with functional teams to implement system enhancements and automation solutions.
Identify opportunities for optimization using Power Platform (Power Automate Power Apps) and Azure services.

Qualifications we seek in you !

Minimum Qualifications:
Strong experience as a Technical Developer or Technical Support Engineer in Dynamics 365 Finance & Operations (or AX 2012).
Strong expertise in X development extensions AOT data entities and integrations.
Hands-on experience with Azure DevOps (Pipelines Repos Boards) and D365 LCS environment management.
Good knowledge of D365 System Administration Batch job monitoring User and Role management and Database performance checks.
Understanding of data migration Logic Apps middleware Power Platform integrations and API-based connectivity.
Experience in CI/CD pipeline setup and release automation for Dynamics 365.
Familiarity with SQL Server Azure Cloud Services and Application Insights.
Strong problem-solving and analytical skills with a focus on incident prevention and system reliability.

Preferred Qualifications:
Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate.
Experience in Managed Services or AMS model for global ERP environments.
Exposure to Power BI Fabric or Azure Data Lake integrations.
Basic scripting knowledge in PowerShell or Python for automation.

Soft Skills:
Strong communication and coordination skills with multi-functional and client teams.
Ability to work in a 24x7 support environment (on-call rotation may apply).
Proactive mindset with ownership of incident resolution and improvement initiatives.
Strong documentation discipline and adherence to support SLAs and ITIL practices.

Education:
Bachelors degree in Computer Science Information Systems or related field (or equivalent experience) preferred.

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.