Cluster Manager

JOBDESCRIPTION

Job Title: Cluster Manager

Providing leadership management and development of the contract ensuring financial and operational commitments are met and exceeded. The role will require close liaison monthly with the client the Helpdesk Manager and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction whilst ensuring operational and fiscal plans are at least achieved.

KeyResponsibilities

• ResponsiblefortheH&Softhesitesand engineers.
• WorkcloselywiththeContractSupporttoensurethattheservicelevelsaremaintainedtoa consistently high level.
• Provide leadership and ensuring the planned development of the contract to ensure that contractual commitments are met and exceeded.
• SupporttheHelpdeskinachievinghighlevelsofcustomersatisfaction
• Ensureclientsatisfactionlevelsareataconstantlyhighlevelleadingtodevelopmentofthe contract to increase the portfolio/contract responsibilities.
• Meetwithclientstoestablishsteadylinesofcommunicationandattendmonthlyclient meetings where required.
• Ensurethecontractmeetshealthyandsafetyworkingconditions.
• Ensuringbusinesspolicies andprocessesareeffectivelycommunicated andimplemented within the contract.
• ProvideWeeklyFlashreportsforeachcontracttotheappropriateclientandinternal manager/s where appropriate
• Workingwith SeniorManagement to ensure the collaborative development ofthe business effective team working and support to colleagues.
• ResponsibleforStatutory&Codecomplianceofsites.
• OverseePPMplanningschedulesforsites.
• EnsurePPMiscarriedoutinaccordancewithmanufacturersguidelinesandHVCASFG20.
• ResponsibleforthereturnofPPMandwork-relateddocumentation.
• RiskManagement.
• ManManagement/TeamDevelopment.
• Ensure the contract is staffed by fully competent teams taking direct responsibility for the appointment of Engineers ensuring post holders are fully competent and that effective succession planning arrangements are in place.
• FinancialManagementFullownershipofP&LDebtandWIP
• DisciplinaryandConflictmanagement.
• Ensureallsiteshaveaccurateassetregistersandarelabelledaccordingly.
• Responsibleforthefastandeffectiveprocurementofmaterialsandservices.
• Producedilapidationreports.
• ProvideOperationalreportsmonthlyandasrequested.
• Ensureadditionalservicesandprojectsareaddedandcontractsarere-wononre-tender
• Proactivelysourceadditionalworksandraisequotations.
• Providetechnicalsupportwhererequiredtoengineershelpdeskandclients.
• InvestigateandreportonmajorOperationalincidents.
• EnsureengineersarefullyequippedtocarryoutdailytasksCarryouttoolinspections.
• Checktestingequipmentcalibration
• Ensure appropriate contract review audit and control systems toensure statutory policyand contractual commitments are met.
• Ensureuniformsarebeingwornandareingoodcondition.
• Carryoutmonthlysitereviews.
• Carryoutatleast2siteAuditsperContractperAnnum.
• Conductengineersappraisals.
• Ensureaneffectiveescalationprocedureisinplace.
• Ensureallcalloutsareattendedtoinconjunctionwiththe helpdesk.
• Ensuretoolboxtalksareconductedmonthly
• PromoteH&Scultureacrossthewholeteam
• Preparequotationsbysupplyingadministratorswithlaboursummaryandsupplier quotations for materials in order for quotations to be raised effectively.
• Attendoperationalmeetingsasrequired
• Ensureregularcommunicationwithengineeringteam.
• CarryoutmonthlyauditsonbothPPM&Reactiveworksandprovidemanagerwithreport.
• AuditLogbookEnsureitisbeingusedcorrectlybybothEmployeesandsubcontractors
• Ensurecustomerservicelevelsaremaintained.
• PromotingandmaintainingthecoreValuesofBGIS.
• Ensureall3^rdpartycontractshavebeencarriedout.
• Shareinitiativestoenhanceourserviceprovisionandrecommendationsforsystem infrastructure development.

Accountabilities

1. Reportingtothe GPE Operations Manager.
2. WorkingcollaborativelyaspartoftheBGISteamacrossall Divisions.
3. Thispostcarriesan element ofbudgetaryresponsibility.
4. Directlinemanagerforthesiteengineeringteam.

Person Specification

Education A good general education is essential ideally to degree standard but possibly to HND level.

Training Incumbentsmustbeabletodemonstrateacareershowingcontinuous personal development. Up to date technical knowledge of ACOPs fire and environmental controlmeasures buildingcontrolrequirementsandthe Healthand Safety at Work Act.

Experience

Essential

ManagerialexperienceatContractManagerorSeniorSupervisor levelwithinthehardservicesbusinessis essential. Practical experiencemust include recruitment and linemanagement/supervisory experience.

Desirable

Deliveryofwiderfacilitiesmanagementservices. Thedevelopmentandreviewofteamsappraisalandthe application of effective people management practice.

Aptitudes

ExcellentverbalandwrittencommunicationskillsNumerateandcomputerliterate. Good technical knowledge

Character Excellentmotivationalandinfluencingskillswithhighlevelsofpersonal integrity.

Hasvision andable tocommunicate this model for customer service excellence.

Analytical

Creative

Abletocontributeeffectivelyacrossallbusinessactivities.

Politically astute.

Incumbentsmusthaveahighlevelofenergybeself-starters confident and stable in manner.

Organisedabletoprioritiseanddeliverwithinhighpressure business environments.

Circumstances

Incumbentswillberequiredtotravelonoccasionstosupportoperational delivery and participate in training and business review. Some overnight stays may be needed.