Data Center Operations Technician , ZAZ DCO

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers Systems Engineers Software Developers Database Engineers Technical Operations) and external customers (Hardware Vendors Contractors Service Providers among others).

Key job responsibilities
Working to meet SLAs against assigned trouble tickets via a directed workflow
Being first line touch point for hardware troubleshooting and technical issues
Performing regular server hardware repairs(drives motherboards etc)
Carrying out routine network server hardware and OS related repairs
Working with cross-functional teams on a regular basis to complete routine work
Engaging with Smart Hands in EU Regional POPs
Adhering to security and safety best practices in the data center
Participating in Data Center power & cooling events
Participating in team meetings for metric analysis and daily/weekly goals achievement
Identifying and help create documentation for use globally
Identifying and help create process improvements relevant to the data center environment
Performing server upgrades rebuilds scheduled works as required
Interacting with third party vendors & contractors
Contributing to the development of other team members


- Knowledge of IT system hardware and network concepts

- Knowledge of TCP/IP networks

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