Coord Front Office

Front office Coordinator Breast Center

Full Time 72 Hours Per Pay Period Day Shift

Covenant Health is the regions top performing healthcare network. Each of our more than 10000 employees physicians and volunteers are unified by one covenant: to put our patients first every day to strive for excellence in everything we do and to make Covenant Health the first and best choice in our region

Cumberland Medical Center is a 189-bed hospital in Crossville Tennessee with more than 650 employees and 175 active physicians. It offers a full range of specialty services including cardiology gastroenterology surgery orthopedics maternity services cancer care and advanced wound care.

• • Emergency Department: 24 emergency beds
  • Critical Care Unit (ICU): 12 ICU beds
  • Labor & Delivery: 12 LDRP suites
  • Med/Surg: 37 beds
    
  • Surgery: 9 operating room surgery suites
  • Telemetry 37 beds
    

Fully accredited by the Joint Commission Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as specialized services not usually found in the rural medical system.

For seriously ill patients advanced medical and surgical care is provided at CMC including telemetry monitored beds and an intensive care unit. Additionally Cumberland Medical Center offers an outpatient imaging center same day surgery unit cardiac and pulmonary rehab programs a sleep disorder center breast center cancer center and hyperbaric medicine and wound center.

Cumberland Medical Center offers a unique family-oriented healthcare setting in a rural environment. We strive to deliver exceptional care to our patients their loved ones and each other. We look forward to welcoming team-focused people to grow their careers with us!

-Chief Nursing Officer Cumberland Medical Center

Position Summary:

A working supervisor who coordinates front office activities as it relates to patient care and satisfaction. Coordinates multiple physician schedules staff schedules and training. Maintains extensive knowledge as it relates to insurance requirements. Directly responsible tomanagement.

Recruiter: Erin Wood

• . Oversees the performance of the front staff and institutes measure to improve or remedy negative situations.
• Provides front office training as it relates to policies and procedures as well as the computer and telephone systems.
• Maintains multiple physician schedules within the computer system. Modifies as needed or requested by physician or manager.
• Thorough knowledge and understanding concerning coverage requirements for multiple insurance plans and in some cases workers compensation arrangements for area industries.
• May on occasion represent the office and meet with representatives from local industries to discuss their requirements for workers compensation cases.
• Resolves practice scheduling protocol issues interaction and integration of new and established patients.
• Acts as the lead patient relations person. Resolves patient complaints referring major ones to physicians.
• Prepares request for purchases repairs supplies and equipment needs for office. Follows through on ordering.
• Arranges and assigns work for short and long range staffing.
• Participates regularly in monthly staff meetings and periodically in physician meetings.
• Maintains daily operations of clinic under supervision of management.
• Collaborate with the patient physician and other care team members as part of a team based approach to overall patient care.
• Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Five (5) years or more of medical office experience. Requires basic understanding of general office procedures and general accounting principles. Previous experience in medical office supervision. Requires effective human relations and communications skills.

Licensure Requirement:

None