IT SupportHelp Desk Coordinator
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Job Location:
Ivyland, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reliable Equipment in Warminster is looking to hire a full-time IT Support and Help Desk Coordinator. This position will report to the IT Manager.
Job Overview:
This position is responsible for assisting the IT Manager with responding to help desk tickets training users on best practices and maintaining the IT infrastructure.
Responsibilities:
- Respond to help desk tickets and provide troubleshooting support for hardware software and network related issues.
- Provide onsite and remote support for Windows PCs and peripherals iPads printers and VoIP phones.
- Provide technical support and training for Microsoft 365 applications.
- Perform password resets user creation and maintenance in Active Directory.
- Assist with training and implementing best practices for users.
- Manage inventory and installation of consumable items such as toner and drum cartridges.
- Image and configure laptops and PCs for new users.
- Other duties as assigned.
Position Requirements:
- Bachelors degree in Information Technology or related field or relevant experience.
- Experience with Windows 10/11 Active Directory Windows Server 2019 Microsoft 365 Applications.
- 2 years experience in the IT field.
- Ability to work independently and in a team environment.
- Strong Customer Service Skills
Preferred Certifications:
- CompTIA: A Network Security
- MCSA Microsoft 365 Certified Fundamentals Microsoft Certified Azure Fundamentals
Benefits Summary:
We offer a competitive salary and an excellent benefits package including medical dental vision and prescription. Company paid life insurance and LTD STD 401(k) plan with company match FSA and HSA accounts. Vacation Sick Personal days and much more.
If offered the position the candidate must successfully pass a background check which includes criminal and drug testing.
Reliable Equipment is committed to the principle of equal employment opportunities for all people and embraces diversity. Furthermore Reliable Equipment does not discriminate as Reliable Equipment is an equal opportunity employer. Reliable Equipment does not discriminate against any person on the basis of race color religion national origin age sex (including pregnancy childbirth and related medical conditions) disability genetics citizenship status military service or any other status protected by law in matters pertaining to employment opportunities.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
One of the leading manufacturers of American made hydraulic tools & utility products in the USA. Providing quality craftsmanship and service for 45 years.
