Sales and Quality Assurance Specialist

• Flexible schedule
• Free uniforms
• Opportunity for advancement

• Obtain new Merry Maids customers for weekly biweekly monthly or one time cleaning service.
• Conduct sales calls during the day evening or weekends in assigned territory.
• Professionally and accurately present Merry Maids service to prospective customers.
• Arrive on time for all sales appointments.
• Accurately record all rooms and items to be cleaned writing the correct descriptions for the home.
• Determine the price for cleaning services using company pricing instructions.
• Advise customers about other available Merry Maids services.
• Follow up on all leads for Merry Maids service with letters e-mails faxes or telephone calls. Maintain prospect and customer call back files.
• Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor.
• Keep equipment and vehicle clean and in good working condition.
• Review the service report with Team Members before they clean a new customers home.
• Contact customers after the service is performed to ensure customer satisfaction and to develop additional prospects.
• Monitor and inventory sales material.
• Maintain sales activity records.
• Participate in public relations and promotional efforts as required.
• When necessary fill in during staff absences.
• At all times contribute to a positive work climate and to the overall team effort of the company.
• Perform other reasonable related duties as assigned or requested.
• Speaking and hearing English clearly in person and on the telephone.
• Reading English on an adult level.
• Writing English clearly.
• Establishing rapport with customers and employees.
• Excellent communication skills and good listening skills.
• Responsible organized and persistent.
• Ability to handle objections and criticism.
• Ability to use a computer.
• Ability to drive personal car to several locations throughout the workday.
• Must provide proof of car insurance showing your name as a covered driver.
• Must have a valid drivers license and be able to pass driving record check.
• Must pass background check.
• Must pass drug screen.

• All primary responsibilities of a Trainer.
• Interview potential employees and assist owner in the selection of employees.
• Coordinate monitor and participate in video and on-the-job training with Team Captains and/or Trainees as necessary.
• Inspect homes on a regular basis as assigned and coordinate quality assurance program.
• Follow-up and resolve customer complaint problems.
• Advise Owner of customer or employee relations problems.
• Assist in preparation of daily cleaning schedule.
• If necessary fill in during Team Mate absences.
• Maintain a clean and fresh appearance of the office.
• At all times contribute to a positive work climate and to the overall team effort of the company.
• Perform other reasonable related duties as assigned or requested.
• Speaking and hearing English clearly in person and on the telephone.
• Reading English on an adult level.
• Writing English clearly.
• Establish rapport with customers and employees.
• Ability to withstand regular physical contact with dog and cat hair dust mold mildew and cleaning solutions.
• Ability to lift 20 pounds bending twisting stooping kneeling reaching pushing pulling and carrying.
• Ability to wash all hard surface floors on hands and knees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.