Service Management Principal Service Asset Management

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Job Details

Service Management Principal - Service Asset Management

Bangalore India

About the job

As the Service Asset Principal you will advise and oversee the integrity governance and strategic use of data across the service lifecycle including the CMDB Application Portfolio (APM) Software Asset Management (SAM) and Service Portfolio. Youll act as chief steward of high complexity high-quality service data enabling informed decisions compliance and optimization of IT services and licensing. This role ensures alignment between lifecycle management data quality licensing and service governance bridging the gap between operational systems and strategic service management

Job Goals

Lead the governance of key ITSM data sets: SACM (CMDB) APM SAM data and AMDB

Accountable for defining and maintaining data models ownership structures and stewardship of processes across the service portfolio

Ensure data used in service lifecycle management licensing and portfolio planning is accurate accessible and actionable

Act as Chief Data Steward for configuration and asset data nurturing through experienced knowledge the integrity and lifecycle alignment across tools and teams

Influence and collaborate with SAM Architecture Procurement and Service Owners to ensure consistent compliant licensing and application data

Govern and support the management and reporting of the Service Portfolio ensuring lifecycle status ownership and dependencies are clearly defined and maintained

Lead sophisticated problems and issues driving improvements in data quality and governance maturity across ITSM practices

Accountable for enabling data-driven insights and reporting excellence for decision-making cost optimisation and risk management

Ideal Skills & Capabilities

Deep understanding of ITSM data structures especially CMDB APM SAM and Portfolio Management

Experience with Service Asset & Configuration Management (SACM) processes and tooling

Familiarity with licensing models lifecycle governance and ITSM standard processes (e.g. ITIL)

Experience defining or leading data governance data stewardship or data quality programs

Good attention to detail structure and data integrity

Excellent multi-functional communication and partner engagement skills

Kantar is an equal opportunities provider

Why join Kantar

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies nobody knows people better than Kantar.

And because we know people we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office we understand no one size fits all and were flexible in our approach to ensure people feel included and accepted. Were committed to creating an inclusive culture and value the diversity of our people clients suppliers and communities which is why we welcome applications from all background and sections of society. Even if you feel like youre not a perfect fit wed love to receive your application and talk to you about this job or others at Kantar.

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Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.