Service Management Principal Service Asset Management

Were the worlds leading data insights and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business making sure we can always get better every day. Supporting the business with things like Marketing Human Resources Finance Legal and Technology our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

About the job

As the Service Data Governance Principal you will set and drive the strategic vision for Service Asset and Configuration including service data governance across the organization. This is a senior role responsible for shaping multi-year roadmaps that ensure the integration integrity value and business impact of our service data assetsincluding guiding our outsourced operation of the CMDB Application Portfolio (APM) Software Asset Management (SAM) and Service Portfolio.

You will act as the chief steward and advocate for service data influencing senior stakeholders building consensus and embedding a culture of data-driven decision-making. Your leadership will be pivotal in aligning data strategy with organizational goals driving continuous improvement and ensuring that data ownership and accountability are embedded at every level.

Job Goals

Strategic Leadership: Set and execute the vision and strategy for service data governance aligning with business objectives and technology transformation initiatives.

Vision for Data Integration: Develop and articulate a clear vision for how service data setsincluding CMDB APM SAM and Service Portfolioshould work in unison to deliver maximum value. Capture requirements from technology towers and other stakeholders ensuring that integration opportunities are identified and realised.

Roadmap Ownership: Devise and deliver the strategic roadmap for joining and integrating service data sets outlining key milestones dependencies and success criteria. Lead cross-functional teams to implement transformational initiatives that elevate data quality lifecycle management and compliance.

Data Stewardship: Establish and enforce accountability frameworks ensuring data owners take full responsibility for the accuracy currency and completeness of their data sets.

Data-Driven Improvement: Use analytics and performance metrics to identify opportunities for improvement driving a culture of data excellence and continuous optimisation.

Stakeholder Influence: Act as a trusted advisor selling the importance of service data to senior leaders and stakeholders. Build consensus and drive adoption of best practices across the organisation including our outsourced Service Data operation teams.

Collaboration: Lead cross-functional teams and collaborate with Architecture Procurement Service Owners and other key partners to ensure consistent compliant and high-quality data.

Governance & Compliance: Ensure robust governance of key ITSM data sets (SACM/CMDB APM SAM AMDB) maintaining compliance and supporting risk management.

Reporting & Insights: Enable data-driven insights and reporting excellence to support decision-making cost optimization and risk reduction.

Ideal Skills & Capabilities

Proven experience in a senior data governance service management or IT leadership role ideally within a complex global organization.

Demonstrable track record of developing and delivering strategic roadmaps and transformational change.

Deep understanding of ITSM data structures especially CMDB APM SAM and Portfolio Management.

Experience establishing data ownership frameworks and driving accountability across diverse stakeholder groups.

Strong influencing and stakeholder engagement skills with the ability to sell the value of data at executive level.

Expertise in data quality stewardship and governance best practices (e.g. ITIL).

Excellent analytical communication and leadership skills.

Experience in capturing requirements from multiple technology towers and translating them into integrated data strategies.

Key Performance Indicators

Delivery of strategic roadmap milestones including successful integration of service data sets.

Measurable improvements in data quality and governance maturity.

Increased stakeholder engagement and adoption of data governance practices.

Demonstrable business impact from data-driven initiatives.

What part of Kantar might I be joining

Youll be joining our technology team right in the middle of our tech revolution. Were undergoing the largest technology transformation Kantar has ever seen investing in new AI and cloud technologies. By modernizing all our tech systems we can respond our clients needs faster and more efficiently and keep Kantar as a market leader for insights.

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And if we combine

the expertise of our people with the latest AI technology we can really help brands discover some amazing insights.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

At Kantar the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate based on age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager.

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Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.