Telemarketing Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Ninja
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015 Ninja Xpress has been delivering success for local SMEs by organizing various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpresss commitment to care for our loyal SMEs we also have various Ninja Rewards programs such as Point Rewards Creative Hub Prima Benefit Aksilerasi and Capital Loans to help our local SMEs with their businesses.
Responsibilities
- Develop and establish telemarketing operational systems including SOPs and work manuals workflow processes and targets.
- Set up and scale a telemarketing/call center function including strategy segmentation and KPI frameworks.
- Create and execute telemarketing strategies to meet pipeline and conversion targets.
- Conduct cold calls to potential clients and secure qualified meetings for the Business Development team.
- Manage and maintain meeting schedules to ensure smooth coordination and efficiency.
- Ensure the team remains target-driven consistent and aligned with KPI expectations.
- Collaborate closely with internal teams to maintain process quality and pipeline accuracy.
Requirements
- Minimum 5 years of experience in B2B telemarketing with strong exposure to SOP creation operational setup and strategy building.
- Strong understanding of KPI setting performance management and strategic planning.
- Knowledge of the logistics industry is an advantage. Experience in distribution or transportation is not required but will be considered a strong plus.
- Excellent communication and negotiation skills.
- Proven experience leading and managing a large number of telemarketing team.
- Proficiency in English is preferred.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
