Court Services Supervisor

NOW HIRING: COURT SERVICES SUPERVISOR

The Superior Court of California County of San Bernardino is looking for a dedicated Court Services Supervisor to oversee the daily operations of court-wide support service units including jury services interpreters and court reporters.

The ideal candidate will:

• Lead and manage staff by directing training preparing performance evaluations and providing constructive feedback to enhance productivity.

• Develop and implement procedures policies and materials to improve service delivery.

• Establish and direct work priorities to ensure efficient operations.

• Exercise sound judgment and considerable discretion in carrying out responsibilities independently.

• Demonstrate a thorough understanding of court policies procedures and customer service practices.

This is a leadership opportunity to make a meaningful impact on the Courts operations while fostering a culture of excellence and accountability

1. Organizes assigns schedules supervises and evaluates the work of assigned staff; develops implements and monitors work to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures and monitors section performance against the annual budget; participates in developing implementing and evaluating plans processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
2. Interviews and participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence implements the progressive discipline process to address performance deficiencies in accordance with court Personnel Plan policies and labor contract agreements.
3. Provides day-to-day leadership and works with staff to ensure a high-performance customer service-oriented work environment that supports achieving the courts mission objectives and values regarding teamwork mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
4. Confers with managers and judges regarding a variety of issues; develops recommends implements and revises work programs plans processes and procedures to achieve unit goals and objectives consistent with established statutory rules policy requirements and court service quality expectations; plans methods and activities to meet work objectives; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by the unit to improve service and productivity.
5. Monitors workflow and assigns work priorities to ensure efficient timely and accurate operations; coordinates collects and compiles statistical workload reports.
6. Interprets policies and procedures for supervisors and employees through staff meetings bulletins instructions procedures and other means; informs staff of procedural changes pertaining to new legislation.
7. Serves on court-wide committees; performs special projects as assigned.
8. Travels to assigned districts on a regular basis and as needed to provide on-site leadership and support to assigned subordinate supervisors and employees.
9. Performs other duties as assigned.

SELECTION PROCESS

1. Human resources will evaluate all applications to identify those who meet the minimum qualifications as well as any desirable qualifications listed. Only candidates who fulfill these requirements will proceed in the process.

2. Your responses to the supplemental questions may be scored and ranked. Depending on the number of applicants you might also need to complete an online assessment or a screening interview.

3. If you successfully pass step 2 and meet the minimum qualifications your name will be added to the eligible list. From this list you may be considered for an interview. Please note that being on the eligible list does not guarantee an interview or a job offer.

All candidates will receive email notifications regarding their application status at each stage of the process. The selection process will also include a background check and a reference check.