Relationship Manager, Clearpay

London - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

From an Australian-born company to a rapidly growing global business were on the ride of a lifetime!

Were on a mission to be the worlds most loved way to pay. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. Were all about building a high-performing team where our teams come to work to be the best they can be. We are grounded in reality and work together to achieve the extraordinary.

Its a fast-paced business and thats the way we love it. We know that world class talent is the only way to pave our future success so come and work with some of the brightest minds and be part of the once in a lifetime ride.

The Role

The Relationship Management team works with the largest Clearpay merchants to grow their business using the power of Clearpay. This team of relationship managers partners with product sales and marketing teams to understand the challenges and opportunities for our merchants and meet their needs with the Clearpay product.

We are looking for a UK Relationship Manager to manage some of Clearpays most valuable merchant relationships. Reporting into the Head of Relationship Management you will work to better understand the unique challenges and opportunities for relationship management in the UK and help promote long-term success for existing merchants with Clearpay.

This role can be remote

You Will

Grow and retain a multi-million GPV portfolio of UK merchants and lead the development and analysis of portfolio performance
Understand merchant needs and local market trends to ensure Relationship Management is delivering remarkable solutions to our merchants
Cross-sell and upsell products and features through discovery education and product onboarding support
Use Clearpays value propositions to negotiate renewals and execute our multi-year account plans with strategic partners.
Deliver a tiered engagement contact strategy at scale to drive merchant usage satisfaction and revenue growth
Work with our Sales Support and Product teams to help uncover and surface product insights. Champion Merchant advocacy within Afterpay promoting collaboration across Sales Marketing Product Legal Risk and Operations to ensure our product continues to evolve and exceed expectations.
Collaborate with the Relationship Management team globally by sharing merchant insights recommendations operational needs and growth opportunities

You Have

23 years experience growing partners in a client-facing Sales Account Management or Customer Success role (with expectations increasing at higher levels).
Proven relationship management skills with the ability to influence across all partners to manage a portfolio to achieve OKRs
Experience discovering and closing sales opportunities and building client relationships
Experience exceeding revenue goals
Interest in business operations and strategy
Strategic thinking with the ability to connect day-to-day execution to long-term vision and plans that increase sustainable growth.
Experience advocating for your own needs and communicating proactively
Passion and knowledge about ecommerce and payment solutions
Experience with Salesforce or other CRM tools ABA/BS or relevant experience

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page

Required Experience:

Manager

From an Australian-born company to a rapidly growing global business were on the ride of a lifetime!Were on a mission to be the worlds most loved way to pay. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. W...