• ACT location / hybrid working
• Permanent role
• Salary $93400 to $135000 (inclusive of superannuation)
• Lead the way in shaping the future of claims management as a Senior Claims Advisor driving continuous improvement and supporting injured customers on their recovery journey

Why join us

• Work in a collaborative inclusive environment with flexible arrangements
• Make a real impact by supporting customers through their challenging times by delivering exceptional outcomes
• Enjoy career development opportunities within a leading insurance group
• Access our award-winning Shine platform (your central hub for exclusive perks wellbeing support career development and recognition) and employee discounts (Employee benefits Suncorp Group)

About the role

As a Senior Claims Advisor you will provide exceptional customer service while maintaining a strong commercial focus to achieve business outcomes. Youll proactively manage a portfolio of complex MAI personal injury claims ensuring compliance with legislative regulatory and procedural guidelines to deliver cost-effective and timely resolutions

Key Responsibilities include:

• Proactively manage a portfolio of complex claims end-to-end ensuring compliance and timely resolution
• Partner with the Team Leader and Technical Specialist to develop innovative claims management strategies and drive continuous improvement
• Engage with stakeholders (including medical providers legal representatives and rehabilitation specialists) to resolve claims promptly and effectively
• Review medical financial investigative and rehabilitation reports to ensure legislative timeframes are met
• Monitor and adjust claim strategies to reduce duration and cost
• Assess quantum and estimates using available evidence and procedural requirements
• Coach and mentor claims advisors to build capability and support sound decision-making

Skills & Experience:

• Degree in Business Commerce Allied Health or related field desirable but not essential
• Diploma or Cert IV in Personal Injury Management or equivalent desirable but not essential
• 2 years experience in insurance or claims management
• Ability to develop solutions and courses of action by using an information base to identify key issues compare with other data and determine cause-effect relationships
• Demonstrated ability to process tasks with accuracy and attention to detail ensuring all aspects of the role are completed to a high standard
• Ability to identify developmental/training needs of a colleague and to provide practical on the job support on an as needs basis
• Committed to increasing customer experience and delivering high quality solutions within required timeframes

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 20 Nov 2025 AUS Eastern Daylight Time
Applications close: 04 Dec 2025 AUS Eastern Daylight Time