Mission Critical Services Field Operations Manager

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What we offer

• Competitive Pay

• Comprehensive Benefits Package including Retirement Savings Plan Extended Health Care Dentaland Vision

• Paid holidays paid vacation days and paid sick time

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

About Us

Silent-Aire a division of Johnson Controls is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation quality and delivering tailored solutions to meet our clients unique needs.

Position Summary:

The Operations Manager will oversee and drive the performance of the Cx Service Warranty and Aftermarket functions across mission critical projects. This role ensures seamless coordination between teams efficient resource utilization and delivery of high-quality services that exceed client expectations. The Operations Manager services as a key leader building alignment across internal departments vendors and customers while optimizing operations processes to support growth quality and profitability.

What will you do:

• Lead daily operations for Cx Service Warranty and Aftermarket functions and oversee General Managers and Regional Managers.

• Serve as point of escalation after the General Manager and if not resolved escalate to Director

• Drive efficiency in resource planning scheduling and workload balancing

• Establish and monitor KPIs for performance quality and customer satisfaction

• Support forecasting budget development and cost management with Director

How you will do it:

• Lad with accountability and transparency by setting clear expectations measuring outcomes and recognizing team achievements

• Drive operations consistency by developing and implementing standardized processes checklists and reporting methods across all functions

• Build trust and collaboration by maintaining open communication across departments and with clients to anticipate and resolve issues early

• Focus on continuous improvement by using data and feedback to improve turnaround times customer satisfaction and operational efficiency

• Model customer-first to ensure every engagement reflects quality reliability and professionalism

• Promote safety and compliance by maintaining strict adherence to safety standards and regulatory requirements on all sites.

• Lead mentor and develop a General Managers

• Monitor KPIs performance metrics UKG timesheets and idle time compliance with safety quality and documentation protocols.

• Ensure escalation processes are followed and issues are resolved promptly.

• Act as the escalations point of contact for projects managers (primary Regional Managers) internal leadership and clients regarding regional field activities

• Build and maintain strong relationships with external and internal stakeholders to ensure high satisfaction and communication flow

• Drive standardization and best practices across sites to optimize efficiency and reduce work

• Support training programs and technical upskills for field staff

What we look for:

• 7 years of experience in data center mission critical or related technical services

• 5 years of leadership or managerial experience overseeing regional or multi-site technical teams with the ability to motivate and develop teams

• Strong knowledge of mission critical infrastructure (AHU power cooling controls etc.)

• Proven leadership experience managing multi-disciplinary teams

• Excellent communication and interpersonal skills for internal collaboration and external client engagement with a customer-centric approach

• Strong organizational and problem-solving skills with the ability to adapt and manage competing priorities

• Proven track record of improving operations

• Proficiency in Microsoft Office and familiarity with service management software is a plus

• Travel regionally as required (up to 70%)

Preferred:

• Bachelors degree in engineering technical management or related field

• Experience with commissioning IST service warranty aftermarket support for mission critical

• Project management certification (PMP) or similar credential or experience is a plus

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.