Network Engineer

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

The Network Engineer reports to the Director Managed Services and supports UCaaS/VoIP Velocloud SD-WAN Firewall Switch Route Wireless Microsoft Servers and VMware environments by applying in-depth level of networking skills to solve common and complex technical issues. By using detailed analysis gathering business requirements making recommendations and by participating in the design and implementation of network and VoIP solutions this role supports customers technical needs while delivering exemplary customer service. Importantly the Network Engineer leads projects and is capable of resource and work scheduling of individual projects.

Key Responsibilities/ Duties:

Provide professional IT support to customers with a focus on customer service aimed at high renewal rates.
Manage internal and external client expectations.
Perform customer follow-up to verify final resolution and determine satisfaction level.
Ensure teams meet expectations of customer Service Level Agreements (SLA).
Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
Drive problem investigations and resolution as required.
Function as frontline technical resource for best practice solutions and update stakeholders on service operations.
Provide guidance & leadership to junior Network Analysts Network Professionals and Systems Administrators.
Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN Meraki Cisco Juniper Fortinet Microsoft VMware and more.

Knowledge Skills Abilities and Behaviors:

Excellent problem solving troubleshooting and debugging skills.
Excellent written and verbal communication skills.
Able to work within a customer oriented positive team environment.
Strong interpersonal oral visual and written communication skills for communications to technical and non-technical staff.

Education/ Experience:

7 years of professional IT experience
Hands on experience installing upgrading and maintaining UCaaS/VoIP products
Hands on experience with Routers Switches Wireless and Firewall technologies.
Advanced Administration and Troubleshooting of Windows Server Windows 10 VMware Exchange Server Data Backup technologies SAN technologies Advanced network troubleshooting.

Certifications:

Networking Microsoft and VMWare certification preferred.

Physical Demands:

Sedentary Work Exerts up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Position Summary:The Network Engineer reports to the Director Managed Services and supports UCaaS/VoIP Velocloud SD-WAN Firewall Switch Route Wireless Microsoft Servers and VMware environments by applying in-depth level of networking skills to solve common and complex technical issues. By using deta...

Position Summary:

Key Responsibilities/ Duties:

Provide professional IT support to customers with a focus on customer service aimed at high renewal rates.
Manage internal and external client expectations.
Perform customer follow-up to verify final resolution and determine satisfaction level.
Ensure teams meet expectations of customer Service Level Agreements (SLA).
Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
Drive problem investigations and resolution as required.
Function as frontline technical resource for best practice solutions and update stakeholders on service operations.
Provide guidance & leadership to junior Network Analysts Network Professionals and Systems Administrators.
Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN Meraki Cisco Juniper Fortinet Microsoft VMware and more.

Knowledge Skills Abilities and Behaviors:

Excellent problem solving troubleshooting and debugging skills.
Excellent written and verbal communication skills.
Able to work within a customer oriented positive team environment.
Strong interpersonal oral visual and written communication skills for communications to technical and non-technical staff.

Education/ Experience:

7 years of professional IT experience
Hands on experience installing upgrading and maintaining UCaaS/VoIP products
Hands on experience with Routers Switches Wireless and Firewall technologies.
Advanced Administration and Troubleshooting of Windows Server Windows 10 VMware Exchange Server Data Backup technologies SAN technologies Advanced network troubleshooting.

Certifications: