Program Manager Community Living Home Share, Temp Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $50 million.

Are you passionate about creating community and inclusion Do you have a passion for supporting individuals with developmental disabilities to have good lives and full fill their dreams Are you a strong social service professional who wants to work in a creative environment that builds on reflective practice where you can utilize your experience and strength If YES then our Community Living Home Share division may be the role for you!

The Position

The Program Manager (PM) Community Living Home Share Programs provides operational and administrative direction for the development implementation and management of the program in this CARF-accredited agency. The PM implements and monitors policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and is responsible for overseeing and coordinating individual program plans. The PM participates in agency decision making and is the primary liaison with the contracting body. The Community Living Home Share Program Manager may be required to carry a caseload of up to 10 persons served in shared living and/or contracted services. Responsibilities include coordinating supporting and supervising the Quality Analysts in the Community Living Services program.

Scheduling:
One (1) temporary full-time position with a weekly schedule of 40 hours per week:
Monday through Friday 0900-1700 flexibility will be required.
Will be required to provide on-call and after hours support as needed
Duration of the position will be dependent on the incumbent. Estimated to be approximately 18 months

This position requires frequent travel (extensive at times); requiring use of own vehicle.

In Your Role You Will

Recruit screen hire supervise and evaluate performance of program staff; coordinate work allocation training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
Ensure the program and staff comply with policies procedures and values of the agency and use best practices when supporting persons served.
Establish and maintain a program structure and staffing to effectively accomplish the agencys goals and objectives; coordinate and oversee the recruitment employment training supervision evaluation and discipline of staff and termination as required.
Coach and mentor staff and lead and participate in team building activities.
Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
Develop and maintain program standards and procedures that comply with provincial and agency policies regulations standards and guidelines; establish and coordinate outcome evaluation quality improvement and safety protocols and procedures.
Establish and implement short and long term goals objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Contribute to developing agency policies and procedures by participating in agency planning policy-making and other committees.
Develop and manage annual program budget and perform periodic cost and productivity analyses.
Produce program occupancy annual and other reports as required.
Advocate effectively for service recipients.
Represent the program and/or agency at various interagency forums as well as to the media government agencies families/caregivers funding bodies and/or the general public/local community; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program including participation on community boards committees and professional groups.
Participate in staff meetings and case conferences as required.
Ensure physical environment is maintained according to established standards and procedures required inspections are completed and any required follow-up is done.
Ensure staff utilize practices that promote the health welfare safety and security of service recipients and staff.
Support menus and food plans that meet established nutritional standards both on and off-site.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide on-call and emergency coverage on pager or cell.

Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

An acceptable combination of an undergraduate or masters degree in a relevant field (applied behavioural analysis psychology or social work special education) combined with experience working with and training others in the areas of behavioural psychology assessment techniques treatment design and implementation.
Minimum of three years experience with behavioural challenges and interventions
Minimum of one year supervisory/management experience; preferably in a related social services environment

Other requirements:
Valid CPR/First Aid WHMIS and Food Hygiene and Sanitation certificates (or ability to obtain within probation period)
MANDT and Conflict Resolution Certificate (or ability to obtain within probation period)
Valid Class 5 BC Drivers License and clean drivers abstract with a reliable safe vehicle that has appropriate insurance
Strong conflict resolution mediation and crisis prevention and intervention techniques.
Prior experience with implementing Behavioural Interventions
Prior experience in Trauma Informed Practices
Knowledge of human resource management principles and practices; employee development and performance management skills including ability to supervise and train staff and organize prioritize and schedule work.

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace as a Certified B Corp were committed to using business as a force for good

For more information on Taproot Community Support Services visit our website:

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.

No telephone calls please. Only those candidates selected for an interview will be notified.