• Act as the companys primary representative in front of the customer ensuring a professional and trustworthy relationship.
• Lead customer reception activities during power plant delivery/Buy off phases.
• Organize Prepare and facilitate customer meetings: Production Meetings PRMs TRMs inspections and technical reviews.
• Record track and close customer remarks in the QLB (Quality Logbook).
• Collaborate with different departments and partners to resolve QLB open points.
• Ensure timely invitations schedule coordination and preparation for all customer visits and acceptance phases.
• Perform inspections and checks by customer delegation when required.
• Ensure compliance with contractual requirements and customer expectations throughout delivery.
• Prepare and Send the Monthly Delivery note and get the validation with comments

• Oversee operational execution of work packages with respect to scope costs safety on time and quality.
• Monitor progress of activities and validate conformity of corrective actions.
• Ensure proper documentation reporting and traceability in internal tools and databases.
• Anticipate material tooling and PPE needs coordinating with logistics and support functions.
• Align workforce capacity with workload and ensure operational efficiency.
• Immediately address deviations or scope discrepancies and escalate issues as needed.
• Support continuous improvement initiatives and participate in technical committees with internal stakeholders.

• Lead and mentor CAMs and Backup CAMs ensuring effective communication and alignment.
• Conduct daily SQCDPF meetings and weekly team meetings.
• Manage planning: working hours absences holidays resource allocation.(via IT tools inside the company)
• Ensure team compliance with safety health environmental rules including FOD prevention.
• Identify training needs and ensure team qualifications are up to date; coordinate with CAM Backup /Quality.
• Act as primary contact for staff concerns performance issues motivation and conflict management.
• Enforce company policies and procedures reporting deviations and applying corrective actions.
• Maintain a positive team culture focused on safety quality and customer orientation.
• Perform the annual interview meetings
• Perform the Trial period assessment
• Update various tracking and reporting files (eg:- OTD/PQD KPI..)

• Provide regular reporting to management on activity status customer remarks team performance resource needs and operational risks.
• Ensure timely follow-up and closure of action items from customer and internal meetings.(NCRCLAIM)
• Maintain and update WPM and CAM databases (SAP documentation systems).
• Ensure transparent communication between customers production teams design office and leadership.

1. Education & Experience

• Bachelors degree in Aeronautical Engineering or equivalent.
  (Military aviation training is an advantage.)
• 1015 years of experience in an aeronautical environment (aircraft manufacturing maintenance flight operations or delivery center experience preferred).
• Experience in customer-facing roles and team leadership.
• Intercultural competence and ability to work with international clients.

1. Technical Competencies

• Deep knowledge of aircraft systems structure aerodynamics flight mechanics electrical systems and cabin equipment.
• Strong understanding of aircraft production and delivery processes.
• Familiarity with internal and client procedures (OEM authority airline standards).
• Ability to read and interpret technical documents work orders and inspection checklists.
• Good IT skills; SAP knowledge is an advantage.

1. Soft Skills

• Strong leadership and communication abilities.
• Negotiation skills and conflict resolution.
• Customer satisfaction mindset.
• Ability to work under pressure and manage complex technical topics.
• High sense of responsibility transparency and teamwork.

1. Languages

• Fluent Technical English (mandatory).
• German and/or French are strong advantages.

1. Positive Work Environment: Immerse yourself in a good and pleasant atmosphere that values diversity fostering creativity and collaboration.
   
   
2. Dynamic Team Culture: Be part of a motivated and cooperative team that thrives on the strength of its multicultural dynamics making every day a unique and enriching experience.
   
   
3. Seamless Integration: Our welcoming integration process ensures you feel at home from day one embracing the richness of diverse backgrounds and perspectives.
   
   
4. HVV Proficard Contribution: Enjoy the convenience of a contribution towards your HVV Proficard making your daily commute hassle-free in our vibrant multicultural city.
   
   
5. Personal Development Support: Experience active promotion of your personal and professional growth in an environment where global perspectives open doors to new horizons.
   
   
6. Generous Time Off: Revel in 28 days of holidays per year and a flexible working time account allowing you to appreciate cultural holidays and festivals that matter to you.
   
   
7. Financial Security: Secure your future with a company retirement savings plan ensuring peace of mind as you plan for the years ahead in our globally minded organization.
   
   
8. Fitness Perks: We care about your well-being! Benefit from our contribution to your gym membership fees promoting a healthy and active lifestyle in our multicultural community.
   
   
9. Corporate Benefits: Unlock exclusive perks and discounts through our participation in the Corporate Benefits programme enhancing your experience in a workplace that celebrates global perspectives.

DERICHEBOURG Aeronautics Services GmbH