Patient Service Associate (Urgent Care Centre)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Work location: Central
Work hours: 5 days work week only rotating shift basis.
Morning shift: 7.30am to 3.30pm
Afternoon shift: 1.30pm to 9.30pm
Overnight shift: 9pm – 8am
Key Responsibilities:
- Follow department SOPs to ensure all areas equipment and facilities are clean functional and well-maintained.
- Keep brochures materials and signage up to date.
Patient Journey Management
- Assist with registration screening inquiries cashiering and escalations.
- Ensure accurate patient records insurance and billing information.
- Promote self-help kiosk usage where applicable.
Room & Appointment Management
- Prepare consultation rooms and ensure equipment and collaterals are ready.
- Manage appointment bookings rescheduling pre/post-procedure information and follow-ups on no-shows.
- Prepare patient lists for review by clinicians.
Patient Service & Quality
- Respond to patient inquiries via phone email or in-person.
- Provide accurate billing information for procedures.
- Support quality improvement initiatives and other tasks as assigned by supervisors.
Requirements:
- Min. GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields.
- Strong teamwork communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
