Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
The Customer Service Representative is responsible for solving customers questions and complaints related to our tools striving to achieve customer satisfaction.
By identifying customer needs displaying empathy and using active listening the representative will be empowered to make decisions and find the best suitable resolution for the customer while working in a collaborative environment where they can gain knowledge and enhance soft skills by receiving support and supporting others.
Specific Responsibilities:
- Effectively and professionally handles all customer inquiries - calls email web and fax transactions to ensure satisfaction while supporting Stanley Black & Deckers Key Performance Indicators (KPIs).
- KPIs measured will include abandonment rate and answer time.
- Acts as a liaison with sales personnel distributors and service personnel to meet and exceed customer expectations.
- Consistently improves and manages customer communication flow on promotions and product information.
- Updates maintains and analyzes customeraccountprofiles.
- Maintains working knowledge of all company products services and promotions.
- Assists in training new employees in addition to other duties as assigned by management.
Knowledge/Skills/Abilities:
- Proficient in Microsoft Office; Excel PowerPoint Word. SAP & Salesforce Zendesk preferred.
- Interpreting KPIS
- High level of English
- Excellent written and verbal communication skills
- Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
- Patience and positive attitude
Education/Experience:
- High School Diploma or its equivalent required
- 6 months to 1 years worth of experience within customer service and call center environment
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
