Inside Sales & CRM Representative

• Monitor and track daily client data leads and opportunities generated by the Client Acquisition Associates.
  

• Ensure the sales pipeline is updated regularly and aligned with assigned monthly targets.
  

• Act as a backend sales coordinator assisting the acquisition team in managing and nurturing client opportunities.
  

• Draft and send introductory and follow-up emails to prospective and existing clients on behalf of the acquisition team.
  

• Conduct follow-up calls to clients to ensure timely responses on proposals meetings or service requirements.
  

• Maintain structured communication records for each client interaction.
  

• Work closely with presales engineers to prepare and customize proposals quotations and BOQs (Bill of Quantities) as per client needs.
  

• Ensure all proposals are formatted accurate and aligned with company standards before submission.
  

• Assist in maintaining document templates presentation decks and client data sheets.
  

• Collaborate with the marketing and presales teams to plan and execute webinars promotional campaigns and client engagement activities.
  

• Handle registration lists invitation emails reminder messages and post-event follow-ups.
  

• Track participation metrics and generate activity reports for management review.
  

• Update and maintain CRM or Excel-based sales trackers with accurate lead client and opportunity information.
  

• Prepare daily weekly and monthly sales reports to present performance insights and progress toward targets.
  

• Highlight potential leads that need additional focus or intervention from the acquisition or presales team.
  

• Serve as a backup coordinator in the absence of the Client Acquisition Associate to ensure business continuity.
  

• Manage client communications basic sales discussions and opportunity follow-ups during such periods.
  

• Ensure smooth handover and updates when the acquisition associate resumes.
  

Qualifications

• Education: Bachelors degree in Business Administration Marketing or any graduate.
  

• Experience: 13 years of experience in inside sales sales coordination or customer support roles (preferably in IT or technology solutions domain).
  

• Added Advantage: Exposure to B2B sales processes proposal management or webinar coordination.
  

Requirements

• Excellent communication is mandatory.
  

• Strong organizational and multitasking abilities to manage multiple clients and activities simultaneously.
  

• Proficiency in MS Office (Excel PowerPoint Word) and CRM tools.
  

• Basic understanding of IT solutions cloud networking or managed services (preferred).
  

• High attention to detail professionalism and proactive attitude in follow-ups.
  

• Ability to work collaboratively with sales presales and marketing teams
  

Benefits

• Competitive salary with performance-based incentives.
  

• Professional growth in a fast-evolving IT solutions environment.
  

• Hands-on experience with enterprise-level sales operations and coordination.
  

• Supportive team culture with continuous learning opportunities.