Case Manager-Gender Affirming Health Clinic

Why work for CMHA York Region

We deliver quality mental health and addictions services that promote recovery and health and end stigma.

Our Values:

• Responsive to the needs of our clients their families and our communities
• Respectful in how we meet the needs of our clients and staff in each interaction
• Committed to delivering the highest quality of care every time
• Innovative in our approach to meeting our clients and communities needs
• Inclusive in how we work and serve our clients

Team Values:

• We create belonging
• We build better
• We deliver

We offer an inclusive innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth safety and well-being of employees and offers:

• HOOPP(Healthcare of Ontario Pension Plan)
• Medical Dental and Paramedical Benefits (for positions 12 months and 21 hours)

Learn more about us by visiting: are hiring a Case Manager for our Gender Affirming Health

Role: 1 ContractFull-Time: Until December 1 2026. 35 hours per week evenings and weekends may be required.

Closing date: November 262025

Salary: *This represents the first three steps in a seven-step salary grid. Candidate experience will be considered when determining the starting salary.

Location: The successful candidate will work primarily from our Aurora Office located at 15150 Yonge Street Suite 201 Aurora ON L4G 1M2 CAN. The Case Manager will work directly with clients. will work on the MOBYSS vehicle operating a large vehicle will be required. Required to travel within York Region & South Simcoe for client meetings and staff training or other meetings

Job Profile:

The Case Manager supports individuals aged 16 experiencing serious and persistent mental illness impacting daily functioning. Working collaboratively with clients the Case Manager helps identify strengths develop goals and connect to services and supports that promote recovery independence and improved quality of life. Services are individualized flexible and recovery-focused aligning with empowerment principles and the Intensive Case Management Standards (2012).

Key Responsibilities:

Direct Client Service:

• This role involves maintaining accurate waitlist tracking regularly updating client information prioritizing cases based on urgency reviewing eligibility criteria and ensuring all information is correct within CRMS.
• A significant portion of the work includes conducting meetings with clients completing screening tools triaging outreach to individuals on the waitlist and connecting with resources.
• This candidate will perform check-ins with waiting clients and reassess triaging needs as required. They will also need to encompass aspects of the youth mental health worker role at times such as delivering a group or workshop MOBYSS support and driving community events etc.

• Maintain a client caseload including extensive travel in rural areas
• Perform comprehensive assessments and develop individualized case management plans
• Establish collaborative client-directed relationships using empowerment and recovery principles
• Support goal development symptom management life skills and community integration
• Provide referrals advocacy counseling and crisis planning
• Link clients to formal and informal community resources and supports
• Attend case conferences and health-related appointments
• Monitor progress and adjust plans as needed
• Support discharge planning and transition to appropriate services
• Facilitate groups and promote client participation in community activities
• Provide education on mental health recovery and available resources
• Support clients in wellness planning (diet exercise self-care)
• Respond appropriately to trauma and relapse using strength-based interventions

Documentation:

• Maintain timely accurate and comprehensive client documentation in CRMS and Outlook
• Complete intake assessments case notes progress summaries and discharge plans
• Complete paperwork to support clients at risk (e.g. eviction)
• Use data systems to ensure accuracy and accountability

Advocacy & System Navigation:

• Advocate for client access to mental health and community services
• Identify and act on service gaps and systemic barriers
• Support clients in self-advocacy and autonomous decision-making
• Engage in individual and systemic advocacy with support from leadership

Community Engagement & Liaison:

• Collaborate with hospitals schools justice system and community agencies
• Educate the public agencies and institutions on mental health and referrals
• Support community capacity-building and engagement initiatives
• Represent CMHA at community events or committees as approved

Organizational Participation:

• Engage in supervision staff meetings and professional development
• Participate in staff selection processes and internal initiatives
• Promote and uphold CMHAs mission values and policies
• Contribute to program and agency-wide safety practices and quality improvement

Client Safety:

• Follow program guidelines and client safety frameworks
• Collaborate with clients on prevention and safety planning
• Support response to health and safety concerns in accordance with policy

Student Supervision (as applicable):

• Supervise field placement students and assist with onboarding
• Complete college/university documentation as required

Knowledge & Skills:

• Knowledge of empowerment and recovery-based case management
• Familiarity with the Mental Health Act Substitute Decisions Act Health Care Consent Act and PHIPA
• Strong understanding of mental health systemic issues (e.g. poverty stigma) and local services
• Excellent oral written and interpersonal communication skills
• Proficient in Microsoft Office and Outlook
• Creative problem-solving and conflict resolution abilities
• Ability to assess functional abilities and mental status
• Experience working collaboratively with diverse teams and clients

Additional Requirements:

• Valid Canadian drivers license and $liability insurance (including client transport)
• Satisfactory Vulnerable Sector Screening
• Ability to travel extensively in the region
• A second language reflecting the local community is an asset

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager People and Teams.

The Case Manager may be assigned to different programs as required based on need (i.e.: ACTT Case Management etc.)

Working Conditions: Office work community settings meetings in client homes and travel with clients.

Disclaimer: In keeping with mental health reform best practices funding and direction this position may later require knowledge skills abilities and working conditions not noted here.

To request this posting in an alternate format or to request an accommodation in the application process email .

Application Procedure: If you are interested in this opportunity please visit and search for this posting click on the Apply Now button and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

• Optional cover letter with 300 words or less which tells us why you want the role and why you should be considered for this position. (PDF or Word document)
• Resume (PDF or Word document)(submissions without resumes will not be considered)

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness and we welcome applicants with lived experience of mental acknowledgment of the systemic underrepresentation faced by Black Indigenous racialized peoples and those living with disabilities this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Indigenous Persons
• Persons living with Disabilities

While we thank all candidates for their interest only those selected for an interview will be contacted.

Required Experience:

Manager