Customer Experience Associate III

Customer Service Associate III

On-Site Only in Jefferson City MO

Payrate:Estimated between $18.65-$20.00/hr.

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinkingCome join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you:

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

Schedule: Mon. Fri. 8:00 AM 5:00 PM (1 hour lunch)

• Estimated hourly rate between $18.65-$20.00/hr.
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package so youll be able to thrive both personally and professionally.

About the Role:

The Customer Service Associate III is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service.

• An ability to answer calls in a timely manner as they are automatically received.
• Support a Provider-facing web app
• Deliver provider-centric service and initial contact resolution
• Maintain up to date support knowledge through offered training
• Provide clear complete and accurate instructions/information based on a full understanding of the apps functionality.

Requirements:

• High School diploma or GED
• 3 years of experience in healthcare (Medical Background Required)
• Understand provider workflows
• Familiarity with Medicaid PA/PreCert processes
• Knowledge of provider types specialties enrollment status practice settings service categories provider ID numbers Dx and procedure codes etc.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is between $18.65-$20.00/hr.