Installation Coordinator

Yennora - Australia

Yearly Salary: $ 65000 - 70000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Epson is a world leader in printer and projector technology with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre to prepare for future growth based in Yennora. To help us we now need a new member in our Customer Service team.

The role reports to the Service and Support Manager and duties include:

Plan schedule and execute printer solution installations in accordance with agreed customer and business requirements.
Liaise with internal stakeholders to ensure all information pertaining to an installation is accurately documented and received ie: Order Pre-Installation and Delivery paperwork.
Provide input when required in response to tender and new business opportunities including Customer Service SLAs service network coverage response times obtaining quotations from third party companies.
Create and maintain accurate project documentation to manage and track key milestones
Follow up with customers and key stakeholders upon installation completion to confirm satisfaction and promptly address any post installation concerns.

To be successful in this role you need to have:

Whilst experience in a similar role is preferred full training will be provided onsite.
Experience in a project administration is preferred but not essential.
Experience in the customer service/printing industry is highly desirable.
Excellent organisational and multitasking abilities attention to detail.
Excellent verbal and written communication skills.
Ability to effectively negotiate and proactively problem solve.
Strong interpersonal skills ability to build solid working relationships with key stakeholders.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint MS-Project).
Proficiency in project management software (e.g. Asana Trello MMS-Project) is advantageous.
Knowledge and understanding of managed print services (MPS) environments is advantageous.

Full training on our product range and internal systems will be provided to the successful candidate.

If you have the necessary skills and desire to excel in this role we would love to hear from you!

Required Experience:

The role reports to the Service and Support Manager and duties include:

Plan schedule and execute printer solution installations in accordance with agreed customer and business requirements.
Liaise with internal stakeholders to ensure all information pertaining to an installation is accurately documented and received ie: Order Pre-Installation and Delivery paperwork.
Provide input when required in response to tender and new business opportunities including Customer Service SLAs service network coverage response times obtaining quotations from third party companies.
Create and maintain accurate project documentation to manage and track key milestones
Follow up with customers and key stakeholders upon installation completion to confirm satisfaction and promptly address any post installation concerns.

To be successful in this role you need to have:

Whilst experience in a similar role is preferred full training will be provided onsite.
Experience in a project administration is preferred but not essential.
Experience in the customer service/printing industry is highly desirable.
Excellent organisational and multitasking abilities attention to detail.
Excellent verbal and written communication skills.
Ability to effectively negotiate and proactively problem solve.
Strong interpersonal skills ability to build solid working relationships with key stakeholders.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint MS-Project).
Proficiency in project management software (e.g. Asana Trello MMS-Project) is advantageous.
Knowledge and understanding of managed print services (MPS) environments is advantageous.

Full training on our product range and internal systems will be provided to the successful candidate.

If you have the necessary skills and desire to excel in this role we would love to hear from you!

Required Experience:

Key Skills

CCTV
Low Voltage
Customer Service
Hand Tools
Construction Experience
Electrical Experience
Mechanical Knowledge
Service Technician Experience
Schematics
Security System Experience
Power Tools
Troubleshooting

Apply Now

About Company

Epson

Epson has an extensive range of Multifunction printers, data and home theatre projectors, as well as POS printers and large format printing solutions.

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