Tier I Customer Service Representative
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Tier 1 Customer Service Representative you will:
- Triage tickets answer phone calls and create tickets for customers issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.
- Respond to customer questions and troubleshooting technical issues related to hardware software and network problems.
- Serve as the primary contact for users documenting and logging all calls and issues in trouble ticketing system.
- Active DoD Secret clearance
- High School diploma with 0-3 years of experience (or commensurate experience)
- 8570 IAT II certification (i.e. Security CCNA-Security CND CySA GCSP GSEC SSCP)
- Proficiency in operation systems (Windows)
- Knowledge of:
- Microsoft software applications
- Troubleshooting Adobe issues
- Microsoft Application Suite
- EDMS and Active Directory
- SharePoint
Our Benefits
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty Jury Duty and Bereavement Leave
- 401(k) Matching
- 100% Company-funded Disability Insurance
- 90% Company-Funded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
GCyber, a leading government IT contractor, specializes in empowering U.S. Defense and Federal agencies with cutting-edge technology solutions. We provide top-tier Infrastructure and Operations, Security and Risk Management, and Portfolio & Program Management services. We deliver secu ... View more
