Manager, Network Engineering
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.
Job summary
As the Network Engineering Manager you will lead the 24x7 development and operation of a global network infrastructure supporting a distributed DNS platform. Your team is responsible for maintaining monitoring and optimizing the connectivity that underpins our DNS services from colocation to cloud across regions. You will ensure operational excellence reliability performance process discipline and continuous improvement for a fully remote team.
What you will do
- Manage and mentor a remote engineering team spanning multiple time zones.
- Ensure 247-365 network operations: monitoring incident detection escalation root-cause analysis and resolution workflows. Participation in on-call rotation is required.
- Define track and report key operational metrics/KPIs such as uptime latency packet loss MTTR (Mean Time to Repair) capacity utilization SLA compliance.
- Oversee network service monitoring tools alerting dashboards and response playbooks.
- Implement and enforce operational processes: change management incident management problem management configuration management runbooks and operational documentation.
- Assist in the management of vendor relationships and service providers (ISPs transit/peering colocation connectivity SD-WAN providers): negotiate contracts monitor SLAs enforce performance and outages.
- Monitor and manage capacity and performance of the network: bandwidth growth link utilization peering/transit optimization trending and forecasting. Collaborate with architects to maintain 3-year capacity plan.
- Coordinate with architecture cloud and product teams for service launches upgrades and expansions so that network operations readiness is assured.
- Lead post-incident reviews (PIRs) identify systemic improvements drive action items to closure.
- Collaborate with leadership to manage budget planning for operations (connectivity monitoring tools hardware refreshes) and participate in costoptimization.
- Ensure operational compliance with regulatory security and audit requirements (e.g. SOC2/PCI vendor connectivity access control DR/BC planning).
- Promote a culture of continuous improvement remote collaboration documentation discipline and high-reliability operations.
What you will have
- Bachelors degree in computer science IT Network Engineering or equivalent experience.
- 7 years of experience in network engineering/operations including 3 years in a management/supervisory role overseeing remote/distributed teams.
- Demonstrated experience in managing global network operations for SaaS or large-scale enterprise services across multiple geographic regions.
- Strong knowledge of network protocols/technologies: TCP/IP BGP OSPF MPLS WAN/LAN transit/peering QoS routing/switching.
- Experience with monitoring platforms NOC workflows incident/change management frameworks.
- Vendor management experience: managing ISPs service providers SLAs contracts.
- Strong operational mindset: process definition documentation dashboards metrics.
- Experience driving ITIL (change/incident/problem) and SDLC best practices across the network domain.
Nice to have
- Familiarity with distributed DNS protocols and requirements.
- Experience with hybrid cloud connectivity (AWS/Azure/GCP) and network monitoring of cloud/edge services.
What you will bring
A data-driven operationally minded leader who can run complex global network operations with high reliability support 247 services across geographies and lead a remote team to deliver excellent performance. Youre comfortable in a fast-moving SaaS environment can escalate appropriately and build processes and instrumentation to keep the network healthy and performant.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.
#LI-IW1
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
