General Planner
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Job Location:
Santa Fe, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking highly qualified General Planners to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office. This mission provides direct support to claimants impacted by the Hermits Peak/Calf Canyon Fire and subsequent flooding ensuring they receive accurate timely and lawful compensation under the Hermits Peak/Calf Canyon Fire Assistance Act.
General Planners will perform critical claims review quality control and appeals support activities across the full claims lifecycle. This role is ideal for professionals with significant experience in claims/case processing disaster recovery valuation of losses and policy-driven program review.
Key Responsibilities
In this role you will:
Claims Review & Case Processing
Review evaluate and validate Proof of Loss (POL) submissions and supporting documentation.
Assess eligibility qualified amounts duplication of benefits and compensation recommendations.
Issue Requests for Information (RFIs) when documentation is incomplete or inconsistent.
Coordinate with Site Inspectors and Subject Matter Experts (SMEs) as needed.
Quality Control & Compliance
Conduct detailed QC assessments to ensure accuracy completeness and policy compliance.
Provide clear feedback to claims reviewers identifying discrepancies errors and rework needs.
Support adherence to FEMA policy regulatory requirements (44 CFR Part 296) and program guidance.
Track QC findings trends and suggest improvements to workflow and staff training.
Appeals and Determinations Support
Prepare structured defensible bulleted analyses and written memorandum in support of determination and appeals processes.
Review administrative records for completeness proper organization and privacy compliance.
Draft appeal recommendations supported by substantial evidence and accurate policy application.
Customer & Stakeholder Engagement
Provide clear empathetic and professional communication to claimants FEMA personnel and internal team members.
Explain policy documentation requirements and process steps in an understandable manner.
Support FEMA navigators and cross-functional teams as needed.
System & Documentation Management
Utilize government systems of record for case notes uploads and final documentation.
Ensure timely entry of activities decisions and supporting documents within required timeframes.
Qualifications :
Education: High school diploma required.
Experience: 1 - 10 years of combined experience in:
Claims or case processing
Disaster-related loss evaluation
Customer service and claimant interaction
Reviewing and analyzing documentation and valuations
Strong technical understanding of:
Disaster-related damages losses repairs and replacement cost principles
Eligibility review and benefit calculations
Duplication of benefits
Communication skills:
Excellent written and verbal communication
Ability to draft clear accurate and defensible analyses and memorandums
Technology proficiency:
Comfortable using claims management systems databases and digital tools
Ability to learn FEMAs systems of record and workflow tools
Highly organized attentive to detail and able to manage a high-volume caseload under tight timelines.
Preferred Experience
Bachelors Degree
Prior FEMA disaster assistance insurance adjusting or federal claims processing experience
Familiarity with the Hermits Peak/Calf Canyon Fire Assistance Act
Experience supporting federal programs or regulatory compliance work
Work Environment & Travel
Hybrid remote/onsite work is expected.
Travel may be required to field offices or impacted areas within:
San Miguel Mora Santa Fe Taos Sandoval Rio Arriba Colfax and surrounding counties.
Additional Information :
This position is contingent upon contract award.
BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- GIS
- JAWS
- Military Experience
- Business Management
- Emergency Management
- Joint Operations
- Production Planning
- Relationship Management
- Strategic Planning
- ERP Systems
- Exercise Planning
- MRP
About Company
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and strategic advisory support. Our clients – including NASA, DoD, HHS, DHS, ... View more
