Assistant Manager, Regional Loyalty Strategy Markets
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Get to Know the Team
The Regional Loyalty team sits within Grabs Marketing organisation overseeing consumer loyalty across Grabs business verticals markets and broader ecosystem. Its primary goal is to design and manage loyalty levers to enhance consumer lifetime value (LTV) and profitability for the organisation.
Get to Know the Role
You will report to Manager Regional Loyalty this role you will work together with regional and country stakeholders to:
- Structure and manage well-loved loyalty programs (e.g. GrabUnlimited GrabRewards) that consumers engage with
- Shape consumer behaviour e.g. incentivising LTV-uplifting transactions/behaviours driving adoption of new features/products
- Incorporate and leverage Grabs wider ecosystem and strategic partners
- Work with regional and country teams on program/tool/product improvement
This role is based onsite in our Petaling Jaya Malaysia office.
The Critical Tasks You Will Perform
- Manage the assigned markets loyalty levers and program economics.
- Generate data-driven hypotheses and solutions for related product/business problems across the assigned markets.
- Develop an understanding of our consumers behaviour based on user research consumer data and local culture. Translate these into applicable insights that improve the desired outcomes of our loyalty levers and communicate the value proposition to country stakeholders.
- Test insights and validate them through rapid experimentation and deployment work with product and in-market teams to translate validated insights into scaled-up deployed solutions.
- Manage strategic partnerships to enhance the loyalty levers value proposition.
- Collaborate and influence cross-functional teams and present to senior stakeholders to ensure alignment and drive implementation
- Stay abreast of market and consumer trends competitive loyalty programmes and emerging technologies
Qualifications :
What Essential Skills You Will Need
- Bachelors degree or above in a relevant field for example Business Administration Economics Engineering and Finance.
- Minimum 3 years of work experience in relevant fields for example management consulting strategy business intelligence analytics.
- You are comfortable drawing insights from complex data sets.
- You can identify big-picture cause-and-effects and comfortable deep-diving into complex granular problems. You can define clear goals formulate hypotheses and leverage available resources to design and implement creative solutions.
- You excel in project management. You can collaborate with stakeholders across departments and levels of seniority to achieve desired outcomes.
- You are comfortable to operate with ambiguity take ownership and proactively drive initiatives
- You are proficient in English both written and verbal with the ability to present debate and influence.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
