Technical Support Analyst Intern (Hybrid) (Summer 2026 Internship)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises permettant une coordination essentielle pour des communautés des écoles des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Job Description

We are seeking a motivated and tech-savvy Technical Support Analyst Intern to join our IT team. This internship offers hands-on experience in troubleshooting diagnosing and resolving technical issues while providing exceptional support to end-users. The intern will work closely with our technical support team to resolve software hardware and network-related challenges gaining valuable knowledge of IT systems and processes in a professional environment.

This opportunity is ideal for students or recent graduates who are eager to learn develop technical skills and contribute to the success of a dynamic team.

Key Responsibilities:

• Provide first-level technical support for Camera and Access control related hardware software and networking issues via email phone or chat.

• Document and track support tickets using our Salesforce ticketing system ensuring timely escalation of unresolved issues to senior team members.

• Assist with onboarding and offboarding tasks such as account setups password resets and access permissions.

• Conduct system testing updates and maintenance under the guidance of senior team members.

• Help create and update technical documentation FAQs and user guides for internal use.

• Collaborate with the IT team to identify opportunities for process improvements or automation.

• Stay up-to-date with new technologies tools and industry best practices.

Requirements:

• Education: Currently pursuing a degree in Computer Science Information Technology or a related field.

• Skills and Competencies:

  • Basic understanding of computer hardware software and networking concepts.

  • Familiarity with operating systems such as Windows macOS or Linux.

  • Strong problem-solving and troubleshooting skills.

  • Excellent written and verbal communication skills.

  • Ability to work collaboratively in a team environment and independently when required.

  • Eagerness to learn and adapt to new technologies and tools.

  • Attention to detail and ability to document technical issues clearly and accurately.

• Preferred (Not Mandatory):

  • Experience with IT ticketing systems ( ServiceNow).

  • Familiarity with remote desktop tools (e.g. TeamViewer Screenmeet).

  • Basic scripting or coding knowledge (e.g. Python Bash or PowerShell).

  • Relevant IT certifications such as CompTIA A ITIL Foundation or similar.

What Youll Gain:

• Hands-on experience in diagnosing and resolving real-world technical issues.

• Exposure to IT service management (ITSM) processes and tools.

• Mentorship from experienced IT professionals in a collaborative environment.

• Opportunity to develop strong communication troubleshooting and organizational skills.

• A deeper understanding of IT infrastructure and support operations.

• A chance to contribute to meaningful IT projects and initiatives.

Target Base Salary Range:$20.70 - $24.10 CAD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• All Candidates must be currently pursuing a degree/diploma in an information technology related field

Travel Requirements

Relocation Provided

Position Type

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.