Customer Service Technician (Part-Time) Altavista CSC 04374

Title: Customer Service Technician (Part-Time) - Altavista CSC 04374

State Role Title:Office and Administrative Support Occupations

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:ALTAVISTA CSC

Agency Website:

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Altavista Customer Service Technician (Part-time) Positions Available

Are you passionate about helping others and seeking a career that offers meaningful growth potential The Virginia Department of Motor Vehicles (DMV) seeks dedicated customer-focused professionals to join our Altavista Customer Service Center team. Were hiring aCustomer Service Technicianeager to deliver top-tier service and thrive in a fast-paced team-oriented environment.

What Youll Be Doing:

As a Customer Service Technician youll be the face of the DMV helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies procedures and regulations.

• Issuing identification cards and processing customer applications

• Administering vision screenings knowledge exams and in-car road tests

• Processing vehicle registrations titles tax and fee payments and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to speak with you if you possess vital customer service and problem-solving skills are willing to learn and are interested in a career with growth opportunities.

This wage position is limited to working no more than 1500 hours per agency during the 12-month period from May 1 to April 30 regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over 12 months. This wage position does not offer state benefits.

The Virginia Department of Motor Vehicles (DMV) based in Richmond proudly serves over 6.2 million licensed drivers and ID cardholders as well as over8.4 million registered vehicles across the Commonwealth. Beyond individual customers DMV supports a wide range of partners including automobile dealers fuel tax clients rental agencies driving schools other government entities local municipalities and nonprofit organizations.

At DMV we are guided by our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT). These arent just words on a wallthey shape how we work connect and serve daily.

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational time management problem-solving and multitasking skills.
• Must have attention to detail accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 25 pounds

Additional Considerations

NA

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure that your online application or resume is complete including duties and skills associated with your work experience and years of experience so that your skills are properly assessed during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants must provide their AHP Letter (formerly COD) which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 and February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.