Resident Liaison and Project Coordinator

Ipswich - UK

Yearly Salary: £ 31537 - 36363

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Babergh and Mid Suffolk District Councils
Address: Great Wenham Nr Ipswich CO7 6PS
Salary: 31537 - 36363 per annum (pro rata for part time)
Hours: Full Time 37 hours per week
Contract: Fixed Term or Secondment opportunity for 12 months (maternity cover)

This role is open to full time part time and job share applications all of which will be assessed equally.

Join our team

We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join ourProperty Assets and Compliance Team within our Housing Directorate.

If you share our valuesand you are motivated to make a difference for our residents clients and communities we would love to hear from you.

About the role

Reporting to the Business Services Manager you will deliver a highly effective customer-centric and innovative business support function.

You will:

provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
provide effective support for the everyday running of programmes and projects in accordance with the project management framework
set up undertake and manage the customer/resident liaison across multiple programmes / projects
attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
be responsible for ensuring complaints are responded to and areas of customer dissatisfaction addressed
raise and process work orders/purchase orders process invoices including variation requests
oversee programmes and project timetables including communicating with team members to maintain key milestones

You will need to have afull driving licence and access to a car to conduct home visits and fulfil the duties of the role.

About you

You will have:

an NVQ Level 3 ONC or equivalent qualification or demonstrate comparable knowledge gained through experience
experience of assisting in project managing work projects and investment programmes
experience in the customer/resident liaison process in relation to setting up undertaking and managing
a proactive approach at all times flexible and pragmatic supporting and guiding colleagues when required.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

60 conservation areas
two National Landscapes
many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

Generous leave entitlement (26 days a year rising to 31 days after 5 years).
Competitive Local Government Pension Scheme.
Wellbeing Support and Employee Assistance Programs.
Private Health Care Options.
Electric Vehicle Salary Sacrifice Scheme.
Paid volunteering days.
Flexible and hybrid working arrangements (Business needs permitting).
Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion please contact Amanda Ward Business Services Manager by telephone on or by emailing.

Please read the Job Description and Person Specification (pdf)before applying for this job opportunity.

Closing date: 11pm 22 February 2026.

How to apply

Please ensure your:

application form is fully completed including employment and education history
supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Required Experience:

DescriptionBabergh and Mid Suffolk District CouncilsAddress: Great Wenham Nr Ipswich CO7 6PSSalary: 31537 - 36363 per annum (pro rata for part time)Hours: Full Time 37 hours per weekContract: Fixed Term or Secondment opportunity for 12 months (maternity cover)This role is open to full time part time...