Senior Manager, Home Sales Advisors

Location

In-office roles require all role responsibilities to be performed in the office Monday through Friday. Candidates must be based within a 50-mile commuting distance of the Miami Florida office. Opendoor is a default in-person company and values having employees working in-office to foster a collaborative work environment and company culture.

About the Role

Lead and scale a high-performance acquisition team to drive pipeline conversion and customer experience across our Sales and Support motions. You combine builder mentality with rigorous data-driven execution and hands-on coaching to deliver results in a fast-paced change-heavy environment.

This is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers sellers partners) that we serve on a monthly basis. Were looking for someone with the right blend of natural leadership builder mentality operator mindset and problem solving ability.

What Youll Need

• Minimum 8 10 years in sales or revenue operations including 35 years leading managers and/or larger IC teams; proven track record of meeting and exceeding targets.
• Data-driven leader with mastery of sales KPIs and CRM/reporting workflows; comfortable running business reviews and coaching from the numbers.
• Demonstrated ability to scale outbound and inbound motions while maintaining quality and compliance in competitive/regulated markets.
• Exceptional communication influence and stakeholder management across executives and cross-functional partners.
• Strong program/project management skills; and thrives in a fast-paced evolving environment with shifting priorities.
  
  

What Youll Do

• Inspire & lead your team to act with urgency to hold themselves accountable and to create a culture of superior execution in the service of our customers.
• Own team KPIs (e.g. contacts conversion rate revenue CSAT/NPS) and establish mechanisms to inspect inputs and outputs daily/weekly/monthly.
• Build mentor and performance-manage a multi-layer team; hire and develop talent including future people leaders.
• Partner cross-functionally (Marketing Product Ops Pricing/Finance) to refine playbooks launch pilots and scale proven motions.
• Serve as the first point of contact for customer escalations and to dive into the weeds with your team on a daily basis removing blockers handling escalations and communicating up and across as appropriate.
• Monitor daily/weekly/monthly key metrics including both inputs and outputs.
• Weigh decisions and work closely with team managers to improve processes with consideration for both the customer experience and our bottom line.
• Identify and shine a light on operational seams that negatively impact the customer experience.

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this positionis $110400 - $138000 annually. Paywithin this range varies by work locationand may also depend on your qualifications job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off 12 paid holidays per year medical/dental/vision insurance basic life insurance and 401(k) to eligible employees.

#LI-LS

About us. Powering lifes progress one move at a time

Since 2014 weve been reinventing lifes most important transaction with a new simple way to buy and sell a home. The traditional real estate process is broken and our mission is clear: build a digital end-to-end experience that makes buying and selling a home simple and certain.

Were a team of problem solvers innovators and operators building the largest most trusted platform for residential real estate. Whether its starting a family taking a new job or making a life change we help people move forward with confidence.

This work isnt easy and its not for everyone. But if you want to be part of a team thats tilting the world in favor of people who want to sell buy or own a home then youll find purpose here.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances. We collect use and disclose applicant personal information as described in our personnel privacy policies. To learn more you can find the policy details for California residents here and for Canada residents here.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at and apply for positions that align with your expertise.

At Opendoor we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities pregnancy religious beliefs or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation please contact us at