Mandarin Bilingual Speaker
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Job Location:
Pasig - Philippines
Monthly Salary:
₱ 60000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Expectations:
- Position Type: Experienced - Individual Contributor
- Employment Type: Full-Time; Permanent (Direct Hire)
- Work Setup & Location: Onsite - Ortigas Pasig (Possible WFH after regularization)
- Work Schedule: Weekdays; Morning/Mid Shift
- Industry: Outsourcing and Offshoring Consulting
About the Job:
We are seeking a dedicated and bilingual Student Enrollment Assistant (English/Mandarin) to support our clients admissions and onboarding this role you will serve as a key point of contact for student applicants providing clear guidance and timely assistance to ensure a smooth and well-informed enrollment journey. You will manage inquiries across multiple communication channels deliver accurate information about application requirements and uphold service standards while maintaining high data accuracy.
Key Responsibilities:
- Engage with student applicants through targeted outbound calls to drive confirmations and successful enrollments.
- Deliver exceptional customer service through phone email and chat support.
- Provide accurate and up-to-date information regarding application and enrollment procedures.
- Respond promptly and professionally to all inbound inquiries.
- Meet established service level expectations and maintain strong performance metrics.
- Ensure data integrity by accurately documenting all interactions and information.
- Perform additional tasks as needed to support operational and business requirements.
Qualifications:
- At least 2 years of experience in the BPO industry handling English-Mandarin interactions.
- Knowledge of data privacy and GDPR is an advantage but not required.
- Experience using Salesforce is a plus.
- Customer serviceoriented reliable self-motivated and flexible.
- Strong organizational skills with keen attention to detail in a fast-paced environment.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Proficient in MS Word Excel and PowerPoint.
Benefits:
- HMO: Coverage for Principal 2 free dependents (upon regularization)
- Night Differential: 10% on top of hourly rate (10 PM6 AM) if applicable
- Government Benefits: SSS Pag-IBIG PhilHealth
- 13th Month Pay: Prorated
- Paid Time-Off (upon regularization):
- 18 PTO days in Year 1 (combined VL/SL; up to 5 unused days can be carried over)
- Increases by 1 day per year up to 22 PTO days
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Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
