Customer Support

SummitNext Technologies Sdn Bhd

Job Location:

Sungai Petani - Malaysia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.

As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Customer Specialist providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English Work in Office)

Job Description

Respond to customer inquiries and obtain customer information in a timely manner through calls emails and other contact tools.
Resolve customer complaints to achieve high customer satisfaction
Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

Diploma and above
Excellent English and Malay communication skills (written verbal listening)
1-2 years of BPO experience will be an added advantage.
Customer-oriented mindset pleasant interpersonal skills willing to learn and a team player.
Proficiency in office software and computer operation
Ability to work in a fast-paced working environment and work under pressure

Job Type

Full-time rotational shift 5 days a week

Salary

Basic RM2000
Performance KPI (up to RM250 per month)

Benefits

EPF Socso
Birthday Leave
Maternity leave
Annual Leave Maternity Leave Parental Leave etc
Opportunities for promotion
Professional development

Expected Start Date:

Immediately

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We SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence. As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Customer Specialist providing unrivalled support to clients within the logistics indu...