Support Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Who is Sonar
Sonar helps prevent code quality and code security issues from reaching production amplifies developers productivity in concert with AI assistants and improves the developer experience with streamlined workflows. Sonar analyzes all code regardless of who writes it your internal team genAI or third parties resulting in more secure reliable and maintainable applications. Rooted in the open source community Sonars solutions support over 30 programming languages frameworks and infrastructure technologies. Today Sonar is used by 7M developers and 400K organizations worldwide including the DoD Microsoft NASA MasterCard Siemens and T-Mobile.
We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company users each other and our open source community. We have high standards and hold each other accountable for acting with positivity dedication thoughtfulness empathy and passion daily.
We are deliberate with our decisions with high clarity of intention. At the same time we feel extreme urgency and move forward quickly.
And lastly we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.
At Sonar CODE is more than just an acronym its a mindset that defines daily operations.
Why You Should Apply:
At Sonar were a group of brilliant motivated and driven professionals working hard to help supercharge developers to build better faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they dont. Our solutions dont just solve symptoms of problems we help fix issues at the source for all code whether its developer-written AI-generated or from third parties.
We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. Team members should be able to come to work every day work on a product they are proud of love what they do and feel energized by their peers. With our roots deep in the open source community were all about the mission: supercharge developers to build better faster.
The Impact You Will Have:
As a Support Engineer you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely Sonar you will represent the customer voice in product discussions.
What You Will Do Daily:
- Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE ALMs and Continuous Integration chain; the integration to software lifecycle (SCM build test) and the integration to existing business applications (authentication database etc.).
- Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
- Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
- Work with the rest of the team to listen challenge and refine customers feedback to feed discussions with products teams and shape product evolutions.
- Have a voice in enhancing the way we work.
The Experience You Will Need:
- 5 years of experience in maintaining and delivering high-quality software with Software engineering best practices.
- 3 years experience using or administrating a DevOps pipeline: SCM (e.g. Git SVN) IDE (e.g. Visual Studio IntelliJ) CI (e.g. Jenkins Pipelines Azure DevOps BitBucket GitLab). More than acronyms these are the tools that our customers use and that our products integrate with.
- Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself but by the network the underlying server the database or else.
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Team player receiving and giving feedback as well as sharing knowledge.
- Can-do attitude: challenging the status quo leading and contributing to key improvements and innovations.
Why You Will Love It Here:
- Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
- Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
- We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai India Japan and Australia operate fully remotely.
- We have a growth mindset. We love learning and believe continuous education is critical to our an ever-changing industry new skills are necessary and were happy to help our team acquire them.
- As the leader in our field our products and services are as strong as our internal team members.
- We embrace transparency with regular meetings cascading messages and updates on the growth and success of our organization.
Benefits of Working With Sonar:
- Flexible comprehensive employee benefit package that is 90% paid by the company.
- We encourage usage of our robust time-off allocations.
- We offer an exciting 401(k) plan that has a 4% match fully vested on day one of participation.
- Generous discretionary Company Growth Bonus paid annually.
- Fully paid parking in the heart of downtown Austin Texas.
- Global workforce with employees in 20 countries representing 35 unique nationalities.
- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
Life of a Support Engineer at Sonar
- Readthis blog postcreated by one of our Support Engineers which gives a clear picture of what the role entails and what makes this a unique opportunity.
Curious about the life of a Support Engineer at Sonar
We Value Diversity Equity and Inclusion:
At Sonar we believe that our diversity is our strength. We are a global company that values and respects different backgrounds perspectives and cultures.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Bad code is risky business. AI-generated or written by humans, Sonar ensures top-tier code quality & security. Protect your organization from bugs and vulnerabilities that jeopardize customer trust, damage your reputation, and undermine developer experience.
