Product Manager I

Company Name: IG North America (tastytrade tastylive tastyfx tastycrypto)
Role: Product Manager I Internal Tools
Location: Chicago IL - Hybrid (3 days/week in office)

As a Product Manager embedded within the Internal Tools team youll take a product-centric approach to internal operations treating our internal teams as customers whose needs drive the roadmap. Youll work directly alongside dedicated data and software engineering teams to drive the transformation of our operational infrastructure leading initiatives that enhance workforce productivity and operational excellence across our banking operations account management trade desk workflows & applications reconciliation processes fraud prevention systems concierge services and more. Youll partner with operations compliance and other teams to create scalable systems that grow with the business championing solutions that empower our internal teams to deliver exceptional experiences to our trading community

What Youll Do:

• Own the roadmap for core brokerage tools: Develop and maintain a strategic product roadmap that prioritizes initiatives based on business impact user needs and technical feasibility. Balance competing stakeholder requests while ensuring alignment with broader business objectives and technical architecture standards.
• Champion product vision across the organization: Build buy-in for internal tools initiatives by articulating clear value propositions creating compelling narratives around operational transformation and maintaining stakeholder engagement throughout the product lifecycle. Serve as the voice of internal users in engineering discussions.
• Transform operational efficiency: Partner with the Salesforce team to evolve our CRM and trade desk tools / applications into unified operational platforms that streamline cross-functional workflows and reduce friction across customer-facing teams. Design intuitive systems that enable teams to handle complex customer scenarios with confidence using information from across the business.
• Optimize banking and account operations: Partner with banking compliance and account teams to reimagine money movement workflows KYC processes and account management tools. Develop solutions that reduce manual processing accelerate account opening and improve funding experiences while ensuring regulatory compliance and data visibility.
• Strengthen fraud prevention systems: Collaborate with risk and compliance teams to develop sophisticated fraud detection tools investigation workflows and case management systems. Implement machine learning models and rule engines that balance security with customer experience while reducing false positives.
• Drive reconciliation excellence: Lead initiatives to automate reconciliation processes reduce break rates and accelerate exception handling. Create monitoring and alerting systems that proactively identify discrepancies before they impact customers or regulatory reporting.
• Measure operational impact: Establish KPIs for operational efficiency including processing times error rates fraud detection rates concierge satisfaction scores and team productivity metrics. Implement data-driven frameworks to continuously optimize internal workflows and demonstrate ROI on system investments.

Who You Are:

• 2-4 years of experience working with internal tools operational systems or SaaS platforms in a product operations or analyst role. Demonstrated ability to identify inefficiencies and implement solutions that improve team workflows.
• Familiarity with operational workflows including account management customer service operations and basic compliance requirements. Exposure to banking trading or financial services is a plus
• Strategic thinking with execution discipline - ability to zoom out to see the big picture and long-term implications while also diving into details to ensure quality execution. Comfortable balancing visionary thinking with pragmatic delivery.
• Technical and analytical curiosity with the ability to identify patterns in data understand system workflows and partner with data and other technical teams to solve problems. Skilled at translating between technical and business perspectives asking the right questions to uncover root causes and learning new tools as needed to get the job done.
• Interest in fraud and risk with enthusiasm to learn about fraud patterns investigation techniques and risk management.
• Process improvement mindset with examples of streamlining workflows creating documentation or helping teams adopt new tools. Experience with owning roadmaps managing stakeholder expectations and making prioritization decisions in resource-constrained environments.
• Strong communication skills and able to gather requirements from operations teams present ideas clearly to stakeholders and write effective documentation. Comfortable facilitating meetings and managing up when needed.

Company Perks/Benefits:

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra
• Office located in the West Loop - Chicagos growing center of tech great cuisine and high-end bars
  

Salary: $115000
The actual salary offered will be based on the candidates level of experience and qualifications

Discretionary performance bonus: 8-12% of base salary based on individual and company performance

About Us:

The tastyhouse of brands empowers individual traders differently. tastylive founded in 2011 is an online financial media networktastytrade (previously known as tastyworks) is a self-directed retail brokerage firm that launched in 2017 tasty Software Solutions and tastyfx is a registered Forex 2021 London-based IG Group acquired tastylive Inc. (previously known as tastytrade) and assigned it to lead business in North is the fastest-growing forex broker in the US over the past few years. Changing the IG US name to tastyfx marks the next chapter in aligning with the tasty brand family and offering a more forex-focused experience. This combined team has years of experience like institutional brokers but also a passion for disrupting the entire trading industry.

Our dream is simple: we want more people to find more success witha bettertrading experience. Thats why were investing heavily in the right people technology and media to make that happen in the US and across the globe.

Location:Our office is in the West Loop - Chicagos growing center of tech great cuisine and high-end bars.

tastytrade tastylive tastyfx tastycrypto
1330 W Fulton Market Chicago IL 60607

*Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt align perfectly we encourage you to apply anyway. You may be just the right candidate for this or other roles!