Customer Support Agent – Borås
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Agent Borås
We are looking for a proactive and service-minded Customer Support Agent to join our team in Borås. In this role you will support both the Swedish and Danish markets and handle a variety of back-office tasks.
About the Role
As a Customer Support Agent you will handle incoming inquiries from Swedish customers via phone and email as well as email-based customer support for the Danish market using AI translation to ensure accurate language handling.
Youll also manage a set of back-office and administrative tasks that help keep our customer operations running smoothly. This is a varied role with shifting priorities - perfect for someone who enjoys communication problem-solving and structured work.
Key Responsibilities
- Provide customer support for the Swedish market via phone and email.
- Handle customer support for the Danish market via email (with translation tools).
- Perform relevant back-office and administrative tasks for both markets.
- Ensure efficient high-quality handling of customer inquiries.
- Collaborate with internal teams and external partners when needed.
Qualifications & Experience
- Strong communication skills and confident speaking with customers over the phone.
- Fluent in Swedish (spoken and written).
- Comfortable managing shifting priorities and fluctuations in workload.
- Service-minded solution-oriented and adaptable.
- Previous experience in customer support or administrative work is an advantage but not required.
What We Offer
- Fixed salary.
- Newly renovated workspaces in our Borås office.
- An international supportive and collaborative environment.
- Opportunities to work with multiple markets and develop your skills.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
TF Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking solution ... View more
