MW Partners is currently seeking a Analyst Revenue Operations to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- Support all activities related to but not limited to customer account management business consultation contract validation and execution order processing invoice creation usage metering and provisioning products.
- Performs complex validations of revenue transactions sourced through multiple selling channels (Channel Enterprise eCommerce). Ensures that deals presented align with product rules revenue standards and compliance policies.
- Executes work in compliance with SOX controls including drafting controls narratives memos and process documents. Partners with internal and external auditors on audits of control design and execution.
- Stewards and knowledge experts over customer information related to contracting order management and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
- Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene troubleshoot and manage errors.
- Provide escalation support for external customers sales customer service product management product marketing finance and legal. Serve as a subject matter expert who initiates investigation coordinates cross-functional teams and drives issues to resolution.
- Be a champion of scaling the business through automation by identifying ideas building proposals securing support for prioritization documenting requirements partnering with technical teams for development testing solutions and leading enablement and change management.
- Operationalize strategic plans for new product offerings and routes to market by testing adopting documenting and communicating required changes. Executes against defined integration strategies for acquired companies including onboarding to new systems and processes maintaining business continuity and performing customer financial product and user data migrations.
- Designs and executes reports to support accuracy reconciliation capacity planning work completion key results performance and other ad hoc requests.
- Creates and maintains documentation essential to performing the role. Includes: job procedures corporate policies process flows stakeholder FAQs and new hire onboarding documentation.
Requirements:
- Bachelors degree or regional equivalent
- Strong written and verbal communication and presentation skills
- Relentless attention to detail with a central focus on customer experience
- Critical thinking skills to solve unique challenges
- Ability to prioritize multitask and meet crucial deadlines
- Solid documentation and organizational skills
- Self-starter that can execute work independently
- Capable interpretation of legal contracts terms and conditions
- Knowledge of accounts receivable revenue recognition and finance operations
- Demonstrated proficiency with standard tools (Office 365 ERP CRM)
- 2-5 years of experience in a similarly related role
For a confidential discussion or to find out more contact Abhinay Singh on or apply now.
MW Partners is currently seeking a Analyst Revenue Operations to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: Support all activities related to but not limited to customer account management business consultation contract va...
MW Partners is currently seeking a Analyst Revenue Operations to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- Support all activities related to but not limited to customer account management business consultation contract validation and execution order processing invoice creation usage metering and provisioning products.
- Performs complex validations of revenue transactions sourced through multiple selling channels (Channel Enterprise eCommerce). Ensures that deals presented align with product rules revenue standards and compliance policies.
- Executes work in compliance with SOX controls including drafting controls narratives memos and process documents. Partners with internal and external auditors on audits of control design and execution.
- Stewards and knowledge experts over customer information related to contracting order management and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
- Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene troubleshoot and manage errors.
- Provide escalation support for external customers sales customer service product management product marketing finance and legal. Serve as a subject matter expert who initiates investigation coordinates cross-functional teams and drives issues to resolution.
- Be a champion of scaling the business through automation by identifying ideas building proposals securing support for prioritization documenting requirements partnering with technical teams for development testing solutions and leading enablement and change management.
- Operationalize strategic plans for new product offerings and routes to market by testing adopting documenting and communicating required changes. Executes against defined integration strategies for acquired companies including onboarding to new systems and processes maintaining business continuity and performing customer financial product and user data migrations.
- Designs and executes reports to support accuracy reconciliation capacity planning work completion key results performance and other ad hoc requests.
- Creates and maintains documentation essential to performing the role. Includes: job procedures corporate policies process flows stakeholder FAQs and new hire onboarding documentation.
Requirements:
- Bachelors degree or regional equivalent
- Strong written and verbal communication and presentation skills
- Relentless attention to detail with a central focus on customer experience
- Critical thinking skills to solve unique challenges
- Ability to prioritize multitask and meet crucial deadlines
- Solid documentation and organizational skills
- Self-starter that can execute work independently
- Capable interpretation of legal contracts terms and conditions
- Knowledge of accounts receivable revenue recognition and finance operations
- Demonstrated proficiency with standard tools (Office 365 ERP CRM)
- 2-5 years of experience in a similarly related role
For a confidential discussion or to find out more contact Abhinay Singh on or apply now.
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