Loss Prevention Officer Signia by Hilton La Cantera Resort and Spa, San Antonio

EOE/AA/Disabled/Veterans

Protecting Luxury. Ensuring Peace.

Join the team at Signia by Hilton La Cantera a premier destination in San Antonio known for delivering upscale hospitality exceptional service and unforgettable guest experiences. Were committed to safety integrity and excellence.

As a Loss Prevention Officer you will play a critical role in maintaining a safe and secure environment for our guests team members and property. Your primary mission is to prevent loss deter unsafe behavior enforce hotel policies and respond swiftly and decisively to incidents all while upholding the high service standards that define Signia by Hilton.

Shift would consist of being flexible to work weekends and 3P-11P.

What will I be doing

As a Security Officer you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks security risks and undesirable conditions
• Respond to emergency situations including but not limited to safety hazards fires medical emergencies and threats to life and/or property
• Promote safe work practices
• Initiates preliminary investigations into incidents as needed
• Writes reports and ensures accuracy of necessary documentation as needed
• Respond to guest inquiries and requests and resolve guest issues in a timely friendly and efficient manner

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!