Resort Operator BeeHive
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our dynamic team as a Resort Operator where youll be the voice of our property providing exceptional service and support to our valued guests and team members. With your empathetic communication skills and problem-solving abilities youll navigate inquiries and concerns with finesse ensuring every interaction leaves a positive impression and strengthens customer loyalty.
- Provide timely and accurate responses to guest inquiries concerns and requests via phone email or chat demonstrating empathy and professionalism in every interaction
- Effectively troubleshoot and resolve customer issues escalating complex cases to higher-level support as needed and ensuring satisfactory resolution.
- Accurately document customer interactions including notes on inquiries resolutions and follow-up actions in the propertys CRM system or database.
- Maintain a comprehensive understanding of the companys products or services as well as relevant policies and procedures to provide accurate information and assistance to customers.
- Meet or exceed performance metrics such as call handling time guest satisfaction scores and resolution rates while adhering to company policies and service standards.
The starting range for this position is $21.50. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors such as experience and education.
Qualifications :
- Excellent communication skills both verbal and written.
- Customer service experience or related background.
- Proficiency in using call center software and CRM systems.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
SRGA Resort LP is an Equal Opportunity Employer M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
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