IT Helpdesk (Afternoon Shift)

Kraków - Poland

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About SpotOn

Were not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects including handling a wide range of responsibilities within the office to which they are assigned.

On a daily basis you will:

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as:

User administration (onboarding offboarding changes resets unlocks etc)
Desktop support (hardware software imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware testing provisioning and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM EDR etc.)
Receiving returned equipment performing diagnostics image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them

Auditing (Users and Accounts)

What skill are we searching for

1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service
High school diploma
Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)

Heres a bit about what we have to offer:

Competitive pay:8100 - 10100 PLN net on B2B
Training budget 3500 PLN gross per year.
Access to e-learning platforms (OReilly).
Fully paid private healthcare in LuxMed.
Access to the Worksmile platform with a monthly top-up.
Subsidized access to breakfast and lunch through the vending machine in Kraków office and lunches in Gdańsk office once a week.
Group English classes with a native speaker.
Equipment: MacBook Pro monitor and a keyboard & mouse set.
New modern bright and comfortable office space in the city centre.
A lot of free parking spots around the office.
Access to the companys library.
Great working atmosphere.
Chill out room with a PlayStation and mini gym.
Free snacks and beverages in a kitchen.
Company parties and social activities.
Employee referral program.
Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków Aleja 29 listopada 20 31-401 Kraków e-mail address:
. We will process your personal data for the purpose of current or if you voluntarily agree also future recruitment processes. More information about how we proccess your data including the basis for processing and your rights in relation to the processing can be found on our website: podanych danych osobowych w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20 31-401 Kraków; adres e-mail do kontaktu:
. Dane osobowe będą przetwarzane w celu realizacji obecnych lub jeżeli wyrazisz na to dobrowolną zgodę także przyszłych procesów rekrutacji. Więcej informacji o tym jak przetwarzamy Twoje dane w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych znajdziesz na stronie:
is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

About SpotOnWere not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by r...

About SpotOn

Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

On a daily basis you will:

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as:

User administration (onboarding offboarding changes resets unlocks etc)
Desktop support (hardware software imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware testing provisioning and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM EDR etc.)
Receiving returned equipment performing diagnostics image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them

Auditing (Users and Accounts)

What skill are we searching for

1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service
High school diploma
Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)

Heres a bit about what we have to offer:

Competitive pay:8100 - 10100 PLN net on B2B
Training budget 3500 PLN gross per year.
Access to e-learning platforms (OReilly).
Fully paid private healthcare in LuxMed.
Access to the Worksmile platform with a monthly top-up.
Subsidized access to breakfast and lunch through the vending machine in Kraków office and lunches in Gdańsk office once a week.
Group English classes with a native speaker.
Equipment: MacBook Pro monitor and a keyboard & mouse set.
New modern bright and comfortable office space in the city centre.
A lot of free parking spots around the office.
Access to the companys library.
Great working atmosphere.
Chill out room with a PlayStation and mini gym.
Free snacks and beverages in a kitchen.
Company parties and social activities.
Employee referral program.
Relocation Package within Poland.