Neurology Lead, Mid East Region

Neurology Lead Mid East Region

This is what you will do:
The Neurology Lead is an Alexion Patient Services leadership role that will manage a team of approximately 8-10 direct reports made up of geographically aligned OneSource Support Specialists (OSS) in the Mideast Region. Our OneSource Support Specialists are our Alexion Patient Services front-line roles that provide support for our patients caregivers and external partners. This role will support and lead the OSSs as they manage our patients during the onboarding and care plan phases of the patient journey when prescribed Alexion products.

The Neurology Lead will manage their team with a focus on providing an excellent patient experience through ongoing coaching and development clear data-driven performance measurements and ensuring compliance with all Alexion policies SOPs and work instructions. The Lead will partner cross functionally with all areas of Patient Services field teams training and other Alexion internal partners.

You will be responsible for:
Leading a regionally aligned team of OneSource Support Specialists supporting a best in class patient experience
Coaching and mentoring the team on continual improvement in delivering patient support services while ensuring a high degree of compliance to program work instructions and Alexion policies
Providing direct feedback and guidance on individual and team performance
Utilizing data to drive efficiency throughout the patient journey
Fostering partnerships with field leadership to ensure effective partnership with all field teams
Supporting the creation and implementation of new patient centric strategies and tactics
Quality managing team to ensure highest level of support given to all stakeholders
Performance managing team using all available data
Supporting the creation and implementation of Patient Services internal controls and processes
20% of time focused on patient and provider experience through the following activities:
o Weekly call observation and necessary coaching
o Case Process reviews
o Quarterly live shadow time with direct report
o Evaluation of documentation and data entry practices
o Quality management to ensure highest level of support given to all stakeholders
o Performance managing team utilizing all available data
o Coaching and mentoring the team on continual improvement in delivering patient support services while ensuring a high degree of compliance to program work instructions and Alexion policies
o Ensuring appropriate follow up with necessary cross-functional partners
o Call Overflow Management

You will need to have:
Associates Degree
3 years of Patient Services or similar operational experience
Passion for patient-centric actions and focus
Experience with working across groups and presenting to leadership
Strong verbal and written communication skills
Strong presentation skills knowledge of business protocol time management and organizational skills
Ability to coordinate multiple assignments simultaneously.
Ability to work independently
The duties of this role are generally conducted in an office environment. As is typical of an office-based role employees must be able with or without an accommodation to: use a computer; engage in communications via phone video and electronic messaging; engage in problem solving and non-linear thought analysis and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:
Bachelors Degree
5 years of pharmaceutical/biotech experience
Experience leading teams through change
Advanced degree a plus
2 years of team leadership

The annual base salary for this position ranges from $100000 to $151000. However base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.