Patient Experience Specialist 24 HoursWeek Days

Omaha, NE - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Hospital
Address: 8303 Dodge St Omaha NE

Work Schedule: 7:00am to 3:30pm 3 variable shifts per week

Serves as a strategic consultant and liaison between our affiliates external vendors and the broader health system. This role is central to advancing The Meaning of Care by ensuring that patient and family voices are integrated into operational decisions and experience improvement efforts. The Specialist collaborates with affiliate leaders to identify priorities supports the implementation of experience strategies and facilitates communication with vendors to optimize survey tools and data insights. As a trusted resource the Specialist promotes alignment accountability and innovationhelping Methodist fulfill its vision to be the preferred integrated health system in the region while upholding our commitment to patient-centered care respect and excellence.

Responsibilities:

Essential Functions

Strategic Guidance

Partner with leaders to interpret patient experience data and identify improvement opportunities.
Guide departments in developing evidence-based experience strategies aligned with system goals.
Collaborate on cross-functional initiatives to enhance service delivery and patient satisfaction.

Data Management

Serve as subject matter expert in survey tools; including setup administration and reporting.
Analyze trends synthesize insights and communicate findings through presentations and dashboards.
Promote data transparency and integrate experience metrics into organizational tools and workflows.

Training & Professional Development

Share best practices and innovations across departments and affiliates.

Stay current on industry trends and contribute to publications awards and presentations.

Program & Committee Support

Provide logistical and administrative support for the Patient Experience Collaborative.
Present data and updates to leadership and stakeholders as needed.

Schedule:

7:00am to 3:30pm 3 variable shifts per week

Job Description:

Job Requirements

Education

Bachelors degree in healthcare/business administration communications or related field required.
Masters Degree Preferred

Experience

Minimum 3 years of healthcare experience required with preference for patient experience roles.
Minimum 1 year of experience leading people or projects.
Prior experience with survey tools and data analysis preferred.

License/Certifications

Skills/Knowledge/Abilities

Strong analytical skills and proficiency in Microsoft Office and data visualization tools.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively across departments.
Strong organizational and project management capabilities.

Physical Requirements

Weight Demands

Light Work - Exerting up to 20 pounds of force.

Physical Activity

Not necessary for the position (0%):
- Climbing
- Crawling
- Kneeling
Occasionally Performed (1%-33%):
- Balancing
- Carrying
- Crouching
- Distinguish colors
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- Twisting
- Walking
Frequently Performed (34%-66%):
- Grasping
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
- Speaking/talking
Constantly Performed (67%-100%):
- Hearing
- Seeing/Visual

Job Hazards

Not Related:
- Chemical agents (Toxic Corrosive Flammable Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
- Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha Beta and Gamma (particles such as X-ray Cat Scan Gamma Knife etc.)
- Radiation Non-Ionizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.

Required Experience:

Why work for Nebraska Methodist Health SystemAt Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each del...