DFW Aircraft Cabin Lead Cleaner PM

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Position Summary Details

Troubleshoot repair maintain and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely cost effective manner

Responsibilities

Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
Demonstrate capability and interest in training others.
Can be relied on to train service technicians and trainees.
Teach other technicians how to solve problems without solving the problem for them.
Keep technical knowledge up to date regarding equipment and concepts.
When presented with a problem know what to do and why and whether to repair or replace.
Search out and read applicable manuals and online sources.
Belong to and take advantage of technical organizations to improve technical knowledge.
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint follow systematic questioning techniques and relate answers to the functioning of the system.
Follow point-by-point troubleshooting guides to find faults in a short period of time.
Avoid needless callbacks by checking complete system before leaving the job.
Check safety and limit controls for proper setting before leaving the job.
When faced with a seemingly unsolvable problem seek out help and solve the problem before leaving.
Use proper tools and instruments for troubleshooting.
Inform customer when arriving at or leaving the job and when planning to return.
Explore a customer complaint to determine the real problem.
Respond to customer complaints with the proper amount of sympathy and empathy.
When the problem is caused by the customers use of the system (rather than a fault of the system) tactfully instruct the customer on proper use of the system.
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools materials and scheduled tasking when arriving at the job site
Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
Promptly and accurately complete all required paperwork.
Obtain customer signature on all service reports (before work begins when performing spot).
Keep manager informed of unfavorable news changes made or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
Instruct customers personnel to the point that they can handle emergencies by themselves and know when to call for service.
Recognize what has to be taught to customers and take required time to do so.
Provide sales with qualified leads.
Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
Determine who in the customers organization is responsible for the mechanical system being serviced.
Persuade customer to replace obsolete systems and makes recommendations.
Assist Sales in pricing agreements and projects.
Provide support for any special projects as assigned by your manager. These special projects at the determination of your manager may or may not become part of this positions primary responsibilities.
When the Supervisor is present the lead worker may also be responsible for directing smaller work groups
While disciplinary authority is not given to this position it is expected that the Lead will report performance issues to the Supervisor.

#200

Qualifications

Must be 121 years of age or older.
Must meet all requirements to receive approval for working in specific ATS environments (if applicable) ten-year work history if available

Preferred Qualifications

Customer Service Experience
One year of lead or supervisory experience

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Team Member Benefits Front Line Team Members (Programa de Beneficios de ABM)

DescriptionPosition Summary Details Troubleshoot repair maintain and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely cost effective manner ResponsibilitiesUse expert t...

Description

Position Summary Details

Responsibilities

Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
Demonstrate capability and interest in training others.
Can be relied on to train service technicians and trainees.
Teach other technicians how to solve problems without solving the problem for them.
Keep technical knowledge up to date regarding equipment and concepts.
When presented with a problem know what to do and why and whether to repair or replace.
Search out and read applicable manuals and online sources.
Belong to and take advantage of technical organizations to improve technical knowledge.
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint follow systematic questioning techniques and relate answers to the functioning of the system.
Follow point-by-point troubleshooting guides to find faults in a short period of time.
Avoid needless callbacks by checking complete system before leaving the job.
Check safety and limit controls for proper setting before leaving the job.
When faced with a seemingly unsolvable problem seek out help and solve the problem before leaving.
Use proper tools and instruments for troubleshooting.
Inform customer when arriving at or leaving the job and when planning to return.
Explore a customer complaint to determine the real problem.
Respond to customer complaints with the proper amount of sympathy and empathy.
When the problem is caused by the customers use of the system (rather than a fault of the system) tactfully instruct the customer on proper use of the system.
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools materials and scheduled tasking when arriving at the job site
Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
Promptly and accurately complete all required paperwork.
Obtain customer signature on all service reports (before work begins when performing spot).
Keep manager informed of unfavorable news changes made or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
Instruct customers personnel to the point that they can handle emergencies by themselves and know when to call for service.
Recognize what has to be taught to customers and take required time to do so.
Provide sales with qualified leads.
Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
Determine who in the customers organization is responsible for the mechanical system being serviced.
Persuade customer to replace obsolete systems and makes recommendations.
Assist Sales in pricing agreements and projects.
Provide support for any special projects as assigned by your manager. These special projects at the determination of your manager may or may not become part of this positions primary responsibilities.
When the Supervisor is present the lead worker may also be responsible for directing smaller work groups
While disciplinary authority is not given to this position it is expected that the Lead will report performance issues to the Supervisor.

#200

Qualifications

Must be 121 years of age or older.
Must meet all requirements to receive approval for working in specific ATS environments (if applicable) ten-year work history if available

Preferred Qualifications