Recovery Coach

Chill N Out Clearwater Recovery Coach Job Description

About Chill N Out

Chill N Out Clearwater is not your average wellness studio were on a mission to make real recovery accessible to everyone. We use top-tier equipment (TridentCryo whole-body cryo Clearlight Sanctuary infrared sauna Merican full-body red light therapy and Normatec compression) and an appointment-based system designed to give every member a seamless elevated experience.

Position Summary

The Recovery Coach is the heart of the studio. This role is trusted to independently run the studio during their shift opening closing coaching cleaning and ensuring every guest receives safe consistent and supportive care.

Studio Operations

Open and close the studio independently
Maintain a clean organized professional environment
Follow all safety protocols for cryotherapy infrared sauna red light therapy and compression

Manage daily schedule and session flow
Sanitize equipment and uphold cleanliness standards

Customer Experience

Greet every guest by name and provide a warm welcoming atmosphere

Deliver high-level customer service
Build genuine member relationships
Ensure all guests feel supported informed and comfortable

Coaching & Equipment Guidance

Educate members on safe and proper equipment use

Assist guests with gear and session preparation
Monitor guests during sessions
Uphold all rules safety precautions and guidelines

Sales & Memberships

Check in guests using Pike13
Assist with waivers and new member onboarding
Sell memberships intro offers and gift cards
Promote specials and communicate membership value

Communication & Technology

Answer phones texts and emails professionally

Assist with scheduling and troubleshooting
Use POS systems and computer tools
Keep member profiles organized and accurate

Qualifications

Friendly positive and reliable
Strong customer service mindset

Able to work independently
Good communication skills
Basic computer proficiency
Ability to stand for long periods

Who Thrives in This Role

Caring encouraging individuals
People who enjoy staying busy
Those who take pride in a clean professional space

Someone who loves remembering names
Team members excited to grow with a positive brand

Perks

Opportunities for advancement
Supportive upbeat work environment
Make a meaningful impact on peoples health